Easy to use software that helps you manage cases better
Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.
Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.
Recent client projects
LIANNE MORGAN,
CUSTOMER ASSURANCE AND COMPLAINTS MANAGER
ADMIRAL
Previously, new handlers joining would take six months to embed into the system. Civica Case Management is so intuitive it only takes half that time, which is a big game changer for us bringing on new staff
Products powered by iCasework
Complaints & feedback
Capturing cases across your entire business network.
Data privacy
Workflows to manage an individual's data requests.
Employee Relations
Manage employee relations cases across your organisation.
Legal & records
Providing legal insight and managing efficient processes.
Information governance
Helping public services manage and report on all FOI and SAR cases.
Coroners
Optimising coronial processes for more efficient working.
Registrations
Transforming registrations of births, marriages and deaths
Mortuaries
Streamlining the workload for morticians and their teams
Section 75
Simplifying dispute resolution on section 75s and chargebacks
MARAC
A secure collaborative environment for the highest-risk abuse cases
Aneurin Bevan UHB transforms request handling with Civica
Discover how the Health Board improved compliance from 26% to 98%.
Read more
Download our resources
Discover how Civica Case Management can help you improve how to manage complaints and feedback.
Download resources
Download our brochure
Discover how Civica Case Management can improve how you manage cases, feedback and complaints
Download brochure
Tesco Bank
We haven't changed our processes: we've just made everything easier, more efficient, and more secure.
Our latest insights
Utilising Complaints Data to Drive Learning and Improvements
Complaints and root cause analysis data can be a valuable resource for organisations seeking to drive improvements and growth.
Integrating your Civica complaints management solution with existing business systems
Exploring benefits and return on investment opportunities
Effective Complaints Management with Root Cause Analysis & Five Whys
Exploring ‘Good Practice’ identified in the FCA’s recent thematic review on complaints management and Root Cause Analysis
Enhancing Complaints Management with Artificial Intelligence
Utilising Artificial Intelligence within your complaints management processes and systems.
Innovative and gain a competitive advantage
Customer feedback, good or bad, could be the key to your next innovation.
Unlocking Civica Case Management: Why UK firms should invest
Unlocking the power of Civica Case Management: Why UK firms should invest
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