Case Management software powered by iCasework

Easy to use software that helps you manage cases better

Civica’s Case Management products help automate, manage, and report any case type. For 20 years, we’ve been building industry-specific solutions powered by the award-winning iCasework platform.

Our industry and market-specific products enable the solution to be deployed rapidly so that your organisation can adhere to regulations, improve service levels and enhance the customer experience in a consistent and timely way.

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Recent client projects

Case Study

15th November 2022

Southwark Council reduce workload with case management

Case Study

4th October 2022

Cheshire West and Chester council legal case management

Case Study

5th September 2022

Tesco Bank financial complaint handling case management

Case Study

21st July 2022

NHBC streamlines complaint handling solution

Image credit: Mark Daga, at a hygiene kit distribution funded by Christian Aid’s Covid appeal in Adagi community, Benue State, Nigeria, November 2020

Case Study

20th October 2021

Christian Aid deploy iCasework

ANTHONY THOMAS,

HEAD OF CUSTOMER ASSURANCE,

ADMIRAL

iCasework will allow us a fuller understanding of the nature of complaints and help us build on improved services for all customers in the future.

Products powered by iCasework

Complaints & feedback

Capturing cases across your entire business network.

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Data privacy

Workflows to manage an individual's data requests.

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Employee Relations

Manage employee relations cases across your organisation.

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Legal & records

Providing legal insight and managing efficient processes.

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Information governance

Helping public services manage and report on all FOI and SAR cases.

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Coroners

Optimising coronial processes for more efficient working.

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Registrations

Transforming registrations of births, marriages and deaths

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Mortuaries

Streamlining the workload for morticians and their teams

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Section 75

Simplifying dispute resolution on section 75s and chargebacks

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Download our resources

Discover how Civica Case Management can help you improve how to manage complaints and feedback.

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Download our brochure

Discover how Civica Case Management can improve how you manage cases, feedback and complaints

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JENNY BURNS,

DIGITAL ADVISOR,

CHRISTIAN AID

Previously, we collected feedback using paper forms, notebooks and spreadsheets. But, we knew there were limits on how much, and how reliably, data could be collected in this way.