Since Civica in its current form was established in 2001, we’ve grown to become one of the UK’s largest software companies and a global leader in software for public services. During that time our team has grown to 5,000 colleagues, one third of whom have worked in the sectors we serve. With durable customer relationships and a strong track record of delivery, we’ve produced an unbroken record of sustainable growth across two decades.
With a long pedigree in supporting local government, we subsequently established our Housing & Communities division in 2007 to serve a wide range of social housing, community protection and emergency service providers. In 2009 we formed our UK Health & Care division followed by the expansion of our education activities globally in 2012. Building on our support for central government departments and agencies, we formed our Central Government division in 2016 to expand our work as a trusted partner for government digital services.
Our cloud-first strategy has seen Civica significantly increase the adoption of cloud software, with our broad range of solutions now used by 4,000 customers. More recently, while growing the use of our software we have increased momentum with strategic developments focused around cloud, digital enablement, software innovation and data analytics. During 2019 we also launched our North Star ‘lab’ to build on our position as an innovation leader and accelerate the application of new ideas and technologies for customers.
Acquiring new software capability and innovation
In addition to organic growth, acquisitions are a core part of our strategy. The Group has a highly successful record of acquiring and integrating businesses which add market breadth and depth in line with our strategic focus and expand our scale of opportunity. Civica has completed more than 35 acquisitions in the last 10 years, adding software assets and expertise in response to evolving customer needs and market developments.
Most recently these have included:
|2021||ntropy data, Medical Billing and Collections, ArborSafe Australia Pty, Calibrand|
|2020||InfoFlex, Fretwell-Downing, Parago Software, Agylia Group, Equiniti HR Solutions|
|2019||TranSend Solutions, Asset Edge Pty, Warwick International Computing Systems|
|2018||OneStep Solutions, VisionWare, Nationwide Retail Systems, CareLink, iCasework, Electoral Reform Services, Trac System|
Following the acquisition and integration of the ERS Group in 2018, we launched our Democracy & Engagement division. This provides a market-leading capability to support customers internationally in election management and democratic services, membership engagement and governance, and is helping to accelerate digital democracy.
Sustained development and growth
Since formation Civica has maintained a very strong track record of operational and financial performance. The Group has delivered long-term revenue and profits growth across two decades underpinned by balanced investment in our people, our products and our platform. With a clear focus on helping our customers to improve public services, we continue to expand our business and create new opportunities for the benefit of all stakeholders.