Civica Income Management (formerly CivicaPay)

Helping local authorities securely collect and manage income

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Need a cloud income management and secure payment platform? Civica Income Management has you covered

Introducing Civica Income Management - the ultimate cloud income management and payment platform that takes the hassle out of online payment collection and management. With our innovative platform, citizens can pay with confidence, whether they choose to pay online, by phone, or in person. We believe that a smooth payment experience should be a given, which is why we've created a platform that ensures your citizens can pay when and how they want, resulting in a more reliable income for you.

Our platform is not only convenient but also intelligent. With extensive management reporting you can make better decisions based on real-time data that provides insights into payment trends, transaction volume, and revenue performance. This enables you to quickly identify areas that require improvement and make informed decisions to enhance your payment collection process.

We know that compliance with the Payment Card Industry (PCI) standards can be overwhelming, but with Civica Income Management, you can breathe easy knowing that you're in safe hands. Our secure payment software ensures that you maintain complex security measures, mitigating the risks associated with payment processing. By processing your payments in the cloud, we reduce the risks associated with payment processing and ensure that you're always compliant

Are you at risk of data breaches?

Civica Income Management MidCall is the solution you need. Our platform ensures that your agents can take secure phone payments without the need to pause and resume. Our advanced security features, such as voice authentication and secure digital signatures, ensure that your phone payments are always safe and compliant.

Download Civica MidCall overview

Why choose Civica Income Management?

Reduces the risk of payment fraud. PCI DSS Level 1 security gives you and your customers peace of mind.

Makes income more reliable. A focus on customer experience encourages repeat payments.

Streamlines your processes. Efficiency comes as standard, saving you unnecessary admin time and costs.

Sarah Dennis,

Head of Information Technology and Organisational Development,

Southampton City Council

Civica has given residents a 24/7 online payment system and departments have been able to offer a wider range of services and goods for payment online. System support is handled by our IT provider and there were fewer implementation risks than competitor systems.

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Better parent payments for local government, schools, academies and MATs

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Group of students going to attend classes

payments processed each year

system availability

local authorities


What is income management software for local government?

Local government relies on a steady stream of income, which needs to be collected, tracked and allocated accurately. Our cloud income management and payment software helps citizens pay with confidence, whether they choose to pay online, by phone or in person.

How does Civica Income Management help payment collection and income management?

Civica Income Management helps local authorities securely collect and manage income. Our solution reduces the risk of payment fraud, makes income collection more reliable and streamlines your processes saving you time and money.

How does Civica comply with payment industry security standards?

Security and integrity is key for any payment processing solution. Our customers can be confident that Civica Income Management meets all the latest payment standards within the industry. Civica’s Data Centres are fully PCI DSS Level 1 accredited and the application is fully PA DSS Version 3.0 compliant. The solution is audited annually and contractually continues to meet this standard for all our customers.

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