Cookie Policy

(Updated Monday 17 April 2024)

1 What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They are used to enable our site to function as well as providing statistical information on how our site is used. We also allow the setting of third party cookies.

2 Types of cookie

Cookies are used for a variety of purposes. The choices you have of whether to accept them or not will depend on the purpose they are used for. Cookies will generally fall into the following categories:

Strictly necessary - these cookies are essential for our site to function. These cookies are exempt from the usual opt-in requirements.

Analytical - these cookies collect statistics on how our website is being used, such as which pages are most visited. They enable us to improve the design and functionality of our site. You have the option of whether to enable these cookies.

Functional - these cookies remember the choices you have made, such as saving your preferred language or region. You have the option of whether to enable these cookies.

Targeting or Advertising - these cookies are used to deliver adverts that are more relevant to you and your interests when you browse the internet. They will often be placed by a third party when you interact with embedded content, such as Youtube and Linkedin videos and links. You have the option of whether to enable these cookies.

As well as the above categories, cookies can be further classified with the below information. These help to determine which domain is setting the cookie and how long it will remain on your device:

Session cookies: These cookies are temporary and are only active whilst your browser session is open. These cookie will be removed when you close your browser.

Persistent cookies: These cookies have expiration dates and will stay on your device for a set period of time. Once this period has elapsed, they will be removed from your device.

First-party: These are cookies set by us directly. Only we can retrieve their data and we don’t share this information with other sites. Although we work with other third-parties to provide these cookies, only we can view the contents.

Third-party: These are cookies that are set by a different domain. We can’t view or collect any information from these types of cookie.

3 Managing cookies

If you are visiting from the UK or EEA, you are able to manage your cookie preferences using the embedded cookie preference tool, which can be found by clicking the   in the bottom left hand corner of the screen, or the button below.

Alternatively, you can also restrict cookies through the settings in your internet browser. Please note however that disabling certain cookies may affect the functionality of our website. Here’s how you can do this in some of the most common internet browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

You can opt-out of all Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout?hl=en

For further information on how to manage cookies from a variety of different browsers, please visit www.aboutcookies.org. You can also find general information on cookies.

If you are visiting from the UK or EEA, accepting our recommended settings will allow both ‘Analytical’ and ‘Advertising’ cookies to be set.

For other regions, all cookies will be automatically set by default. However, you are able to adjust your browser settings to reject cookies if you wish.

4 Purposes

Strictly Necessary:

These cookies are essential to the operation and security of our website.

Cookie name Provider Purpose Type Expiration
__cfduid onetrust.com Used by the content network, Cloudflare, to speed up page load times. Third party - Persistent 30 days
__epiXSRF Episerver This cookie ensures the integrity and confidentiality of any POST/Submits. First party - Session End of session
CivicaRegionModalCookie www.civica.com This cookie is used by the ‘CivicaSelectedRegion’ cookie to determine whether the region value is set or not. First party - Persistent 90 days
CivicaSelectedRegion www.civica.com Sets your region and remembers this on additional visits. First party - Persistent 90 days
ASP.NET_SessionId www.civica.com Preserves your session state across page requests. First party - Session End of session
TiPMix www.civica.com This is used for load balancing. First party - Persistent 1 day
x-ms-routing-name www.civica.com This is used for load balancing. First party - Persistent 1 day
_dc_gtm_UA-# www.civica.com This cookie utilizes Google Tag Manager to load other scripts and code into our pages. First party - Persistent 1 day
.ASPXANONYMOUS www.civica.com This works alongside “ASP.NET_SessionId” and enables us to maintain an anonymous user-id across page requests. First party - Persistent 69 days
AI_buffer www.civica.com Set by Microsoft Application Insights to allow Microsoft to monitor the health and status of the server and website. First party - Session End of session
AI_sentBuffer www.civica.com Set by Microsoft Application Insights to allow Microsoft to monitor the health and status of the server and website. First party - Session End of session
ARRAffinity www.civica.com Load-balancing cookie to route the request made through a web browser to the same server in any browsing session. Third party - Session End of session
OptanonConsent www.civica.com This cookie remembers your preferences and enables categories of selected cookies. First party - Persistent 365 days
OptanonAlertBoxClosed www.civica.com This remembers the status of OneTrust cookie preferences alert box. First party - Persistent 365 days
__RequestVerificationToken www.civica.com Anti-forgery cookie designed to stop unauthorised posting of content to our website. First party - Session End of session
.AspNet.ApplicationCookie www.civica.com This session cookie is used to store account information for the duration of the session. First party - Session Few mins
ARRAffinitySameSite www.civica.com Load-balancing cookie to route the request made through a web browser to the same server in any browsing session. Third party - Session End of session
cf_ob_info www.civica.com Used by the content network, Cloudflare, to improve page loading times. First party - Persistent Few mins
cf_use_ob www.civica.com Used by the content network, Cloudflare, to improve page loading times. First party - Persistent Few mins
CivicaCSCookie www.civica.com Used to support functionality on the website and remembers visitor group criteria in order to present relevant content. First party - Persistent 365 days
ai_user www.civica.com It collects statistical usage and telemetry information for apps built on the Azure cloud platform First party - Persistent 365 days
originalUrl www.civica.com This session cookie is to help our website redirect the pages when you visit pages using an outdated browser. This cookie is temporary and expires once the browser is closed. First party - Session End of session

Analytics & Functional:

These cookies help us to improve the way our website works, as well as personalising it according to your preferences.

Cookie name Provider Purpose Type Expiration
_ga Google Analytics Used to distinguish unique users to our website First party - Persistent 730 days
_gid civica.com Used to group the user behavior together for each user. First party - Persistent Few mins
_gat Google Analytics Used to throttle the request rate - limiting the collection of data on high traffic sites. First party - Persistent Few mins
_gali Google Analytics Used to determine which links on a page are being accessed First party - Persistent 1 day
_gat_UA-# Google Analytics Used to collect information about how you use the website. First party - Persistent Few mins
_gclxxxx civica.com Google conversion tracking cookie. First party - Persistent 90 days
Collect Google Analytics Sends data to Google Analytics about your device and behavior. Third party - Session End of session
__utmv Google Analytics Enables us to track your behavior and measure our site performance. Third party - Persistent 52 days
__utma Google Analytics Used to distinguish users and sessions Third party - Persistent 52 days
ai_session www.civica.com Preserves users states across page requests First party - Persistent Few mins
local_storage_support_test Twitter This function allows Twitter to load their site faster by pre-loading certain procedures. Third party - Persistent Few mins
VISITOR_INFO1_LIVE youtube.com Estimates your bandwidth on pages with integrated YouTube videos. Third party - Persistent 180 days
p.gif Typekit Keeps track of special fonts used on the website for internal analysis. Third party - Session End of session
yt-remote-cast-installed YouTube Used to regulate the behavior of the integrated YouTube video player. It stores your video player preferences. Third party - Session End of session
yt-remote-connected-devices YouTube Stores the user’s video player preferences for embedded YouTube videos Third party - Persistent Few mins
yt-remote-device-id YouTube Stores the user’s video player preferences for embedded YouTube videos Third party - Persistent Few mins
yt-remote-fast-check-period YouTube Stores the user’s video player preferences for embedded YouTube videos Third party - Session End of session
yt-remote-session-app YouTube Stores the user’s video player preferences for embedded YouTube videos Third party - Session End of session
yt-remote-session-name YouTube Stores the user’s video player preferences for embedded YouTube videos Third party - Session End of session
ELOQUA eloqua.com Collects and transfers contact information from web forms to Eloqua databases and is used to trigger automated processes e.g. confirmation emails. Third party - Persistent 395 days
ELQSTATUS eloqua.com Recognises when you visit our website and tracks the pages you visit. We use this information to help improve our website Third party - Persistent 396 days
vuid vimeo.com Used to collect information related to content accessed through Vimeo player, such as duration of play. Third party - Persistent 730 days
iv www.civica.com Used to collect information about how you use the website. First party - Persistent 2 years
is www.civica.com Used to collect information about how you use the website.Used in conjunction with 'iv' First party - Session End of session
__cf_bm vimeo.com Necessary to distinguish between human visitors and bots. Third party - Persistent Few mins
__cf_bm zoominfo.com Necessary to distinguish between human visitors and bots. Third party - Persistent Few mins
_ga_ civica.com Used to distinguish unique users to our website First party - Persistent 730 days
cf_use_ob ws.zoominfo.com Used by the content network, Cloudflare, to improve page loading times. Third party - Persistent Few mins
ln_or www.civica.com Registers statistical data on users' behaviour on the website. Used for internal analytics by the website platform. First party - Persistent 1 day
_ga_XXKJ32TGS5 civica.com Used to persist session state. First party - Persistent 729 days
AEC Google Analytics This cookie ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. Third party - Persistent 154 days
SEARCH_SAMESITE Google Analytics This cookie is used for the correct sending of data to Google. Third party - Persistent 174 Days
SOCS Google Analytics To store a user’s state regarding their cookies choices Third party - Persistent 388 Days
lms_analytics LinkedIn Used to identify LinkedIn Members off LinkedIn for analytics Third party - Persistent 30 Days
JSESSIONID nr-data.net General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. Third party - Session End of session
pauseHomeAnimation www.civica.com This is used for Home page hero banner animation pause. First party - Session End of session
nextId YouTube Stores the user's video player preferences using embedded YouTube video. Third party - Persistent Never
_cfuvid vimeo.com This domain is owned by Vimeo. Third party - Session End of session

Targeting or Advertising

We allow trusted third-parties to place cookies through our website in order to deliver advertising to you on other websites. We may also use some of these cookies to retrieve information from web forms for our own marketing database.

ads/ga-audiencesGoogle AdWordsUsed in Google AdWords campaigns to re-engage Civica website visitors elsewhere on the webThird party - SessionEnd of session

Cookie name Provider Purpose Type Expiration
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers First party - Persistent 90 days
NID google.com Used by Google Ads Optimisation to provide ad delivery Third party - Persistent 183 days
IDE doubleclick.net Used by Google DoubleClick to register and report your actions after you view or click on one of the advertiser's adverts. This cookie is set with the purpose of measuring the efficiency of an advert and to present targeted adverts to you. Third party - Persistent 389 days
test_cookie doubleclick.net Used to check if your browser supports cookies. Third party - Persistent Few mins
APISID Google DoubleClick This is set by Google, and used to build a profile of your interests and show you relevant ads on other sites. Third party - Persistent 52 days
HSID doubleclick.net Used by Google in combination with SID to verify your account and most recent login time. Third party - Persistent 52 days
SAPISID doubleclick.net This is set by Google, and used to build a profile of your interests and show you relevant ads on other sites Third party - Persistent 52 days
SID doubleclick.net This cookie is used by Google in combination with HSID to verify your account and most recent login time. Third party - Persistent 52 days
SSID doubleclick.net This cookie reports information about your use of our website and any advertising that you may have seen before visiting. Third party - Persistent 52 days
id doubleclick.net This cookie builds a profile of your interests and shows you relevant ads on other sites. Third party - Persistent 52 days
lang Twitter Remembers the language you selected for the website Third party - Session End of session
__cfduid civica.com Used by the content network, Cloudflare, to identify trusted web traffic and detect malicious users to our site. First party - Persistent 3308 days
AnalyticsSyncHistory linkedin.com This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. Third party - Persistent 30 days
CONSENT youtube.com YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Third party - Persistent 6180 days
lang linkedin.com This cookie is used to collect visitor behavior in order to present more relevant advertising. Third party - Session End of session
lidc linkedin.com Used for routing. Used in connection with lissc Third party - Persistent 1 day
lissc linkedin.com These cookies are set by LinkedIn for tracking the use of embedded services, sign-in with Linkedin, and/or Linkedin follow feature. Third party - Persistent 365 days
bcookie linkedin.com Used by Linkedin for identifying the browser ID and sharing the content of the website via social media. Third party - Persistent 730 days
bscookie www.linkedin.com Used by LinkedIn for tracking the use of embedded services. Third party - Persistent 730 days
UserMatchHistory linkedin.com Used to track you on multiple websites, in order to present relevant advertisement based on your preferences. Third party - Persistent 30 days
guest_id twitter.com This cookie is set by Twitter to identify and track you. Third party - Persistent 52 days
personalization_id twitter.com This cookie reports information about how you use the website and any advertising that you may have seen before visiting. Third party - Persistent 511 days
__widgetsettings twitter.com Used to track and analyse advertising across the Twitter platform. It personalises your experience and remembers your preferences, such as customizing content and stories, as well as more relevant advertising Third party - Persistent Persistent
i/jot/syndication twitter.com These cookies are set by Twitter as a result of the integration of our Twitter feed with our website. Third party - Session End of session
auth_token twitter.com Enables Twitter to track your activity from Twitter ads on our website, and also to allow users to share content from our websites. Third party - Persistent 5037 days
remember_checked twitter.com Used by Twitter as part of their embedded services. It determines whether you are logged into Twitter during your browser session. Third party - Persistent 1385 days
remember_checked_on twittter.com Used by Twitter as part of their embedded services. It determines whether you are logged into twitter during your browser session. Third party - Persistent 1386 days
secure_session twitter.com Provides integration with the twitter website (visitor identification). Third party - Persistent 5037 days
twll twitter.com To track visitor information and for security authentication. Third party - Persistent 1385 days
GPS YouTube Registers a unique ID on mobile devices to enable tracking based on your geographical GPS location. Third party - Persistent 1 day
dkv YouTube Set by YouTube to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Third party - Session End of session
YSC youtube.com Registers a unique ID to keep statistics of videos from YouTube you have viewed. Third party - Session End of session
gt twitter.com Used by Twitter to improve its own service, to personalize content and enable additional features for logged-in Twitter users, and to target Twitter ads. Third party - Persistent 2 years
awxxxx g.adspeed.net This is set when you click on one of our links and is used to let the advertiser and us know the website from which you came. Third party - Persistent 30 days
wmc Workable Used by workable.com to assign a unique visitor ID. Third party - Persistent 3653 days
li_gc linkedin.com Used by LinkedIn to store consent preferences for non-essential purposes Third party - Persistent 728 days
Facebook cookie- name not provided www.facebook.com Session cookie used to serve advertising to users when logged into its services. Third party - Session End of session
ads/ga-audiences Google AdWords Used in Google AdWords campaigns to re-engage Civica website visitors elsewhere on the web. Third party - Session End of session
li_sugr linkedin.com Used by LinkedIn for browser identification. Third party - Persistent 89 days
visitorId ws.zoominfo.com Preserves users states across page requests. Third party - Persistent 364 days
__jid disqus.com Cookie set on website by the third-party commenting platform Disqus on forums. Third party - Persistent Few mins
_cc_cc crwdcntrl.net The purpose of the cookie is to collect statistical information in an anonymous form about the visitors of the website. Third party - Session End of session
ab agkn.com The cookie is used for targeting and advertising purposes. Third party - Persistent 364 days
u agkn.com The cookie is used for targeting and advertising purposes. Third party - Persistent 364 days
demdex demdex.net This cookie helps Adobe Audience Manger perform basic functions such as visitor ID synchronization, segmentation, modeling, reporting, etc. Third party - Persistent 179 days
dpm dpm.demdex.net Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs. Third party - Persistent 179 days
disqus_unique disqus.com These cookies are set by Disqus so that users can comment on website/platform. Third party - Persistent 364 days
lrsync clickagy.com An advertising cookie from Clickagy used for audience analytics. Third party - Persistent 29 days
ssi sitescout.com This cookie is set by SiteScout and stores a unique ID that identifies a returning user’s device. The ID is used for targeted ads. Third party - Persistent 364 days
vglnk.Agent.p links.services.disqus.com This cookie is used to collect visitor behaviour to present more relevant advertising. Third party - Persistent 364 days
vglnk.PartnerRfsh.p links.services.disqus.com This cookie is used to collect visitor behaviour to present more relevant advertising. Third party - Persistent 364 days
_cfuvid zoominfo.com This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Third party - Session End of session
__cfduid workable.com Used by workable.com to assign a unique visitor ID. Third party - Persistent 3308 days
__Secure-3PAPISID Google Ads Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. Third party - Persistent 395 days
__Secure-3PSID Google Ads Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. Third party - Persistent 395 days
__Secure-1PAPISID Google Ads Used by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising. Third party - Persistent 395 days
__Secure-1PSID Google Ads Used by for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising. Third party - Persistent 395 days
OTZ Google Ads Links activities of website visitors to other devices that are previously logged in via the Google account. In this way, advertisements are tailored to different devices. Third party - Persistent 4 Days
fr Facebook Used by Facebook to provide ad delivery or retargeting. Third party - Persistent 77 Days
DEVICE_INFO YouTube Used to track user’s interaction with embedded content. Third party - Persistent 149 days
1P_JAR Google Ads Based on recent searches and previous interactions, custom ads are shown on Google sites. Third party - Persistent 30 Days
PREF YouTube Used to store user preferences. Third party - Persistent 24 days
OGPC Google Ads These cookies are used by Google to store user preferences and information while viewing Google mapped pages. Third party - Persistent 23 Days
liap LinkedIn Used by non-www.domains to denote the logged in status of a member Third party - Persistent 90 Days
lms_ads LinkedIn Used to identify LinkedIn Members off LinkedIn for advertising Third party - Persistent 30 Days
_guid LinkedIn Used to identify a LinkedIn Member for advertising through Google Ads Third party - Persistent 90 Days
VISITOR_PRIVACY_METADATA YouTube YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Third party - Persistent 179 Days
__Secure-1PSIDCC .google.com Its main function is to help websites verify user identity and ensure that user interactions with the site are secure. Third party - Persistent 365 Days
__Secure-1PSIDTS .google.com Its primary purpose is to enhance security and protect user data while browsing. Third party - Persistent 365 Days
__Secure-3PSIDCC .google.com Its main job is to ensure user online experience is secure and personalised. Third party - Persistent 366 Days
AID .google.com Its primary function is to help with advertising and analytics on websites.It collects information about user browsing behavior. Third party - Persistent 321 Days
ar_debug www.google-analytics.com This cookie is used by Google Ad Services to debug ads. Third party - Persistent 79 Days
audit .rubiconproject.com This cookie is set by Rubicon Project and is used for recording cookie consent data. Third party - Persistent 365 Days
cf_chl_3 www.civica.com These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. First party - Session End of session
CMID casalemedia.com These cookies are linked to advertising and tracking the products users were looking at. Third party - Persistent 365 Days
CMPRO casalemedia.com These cookies are linked to advertising and tracking the products users were looking at. Third party - Persistent 89 Days
CMPS casalemedia.com These cookies are linked to advertising and tracking the products users were looking at. Third party - Persistent 89 Days
datr .facebook.com Its main purpose is to help websites identify user browser and keep user logged in securely. Third party - Persistent 322 Days
FPC .eloqua.com It helps make user browsing experience more convenient and personalised by remembering user preferences and settings. Third party - Persistent 355 Days
khaos .rubiconproject.com The cookie is used to store user data in an anonymous form such as the IP address, geographical location, websites visited, and the ads clicked. Third party - Persistent 365 Days
ps_n .facebook.com Its main function is to help the website remember user preferences and settings for next visit. Third party - Persistent 366 Days
pxrc .rlcdn.com This cookie is used to deliver adverts more relevant to a user's interests. Third party - Persistent 60 Days
receive-cookie-deprecation .rubiconproject.com This cookie is used to adapt to new rules or guidelines about cookies, making sure they follow the latest privacy standards. Third party - Persistent 90 Days
rlas3 .rlcdn.com This cookie is used to deliver adverts more relevant to you and your interests. Third party - Persistent 60 Dyas
sb .facebook.com Its main job is to help websites deliver a smooth and personalised experience. Third party - Persistent 305 Days
TESTCOOKIESENABLED youtube.com This is a cookie used by Youtube. Third party - Persistent 1 Day
tuuid company-target.com This cookie is mainly set by bidswitch.net to make advertising messages more relevant to the website visitor. Third party - Persistent 729 Days
tuuid_lu company-target.com This cookie is usually provided by bidswitch.net and is used for advertising purposes. Third party - Persistent 729 Days
tv_UIAM .tremorhub.com tv_UIAM is used to enhance user browsing experience and gather information about website usage. It helps personalise user interactions with the site. Third party - Persistent 396 Days
tv_UIAN .tremorhub.com tv_UIAN is used to collect data about website usage and improve the overall user experience. It helps understand how visitors interact with the site. Third party - Persistent 317 Days
tv_UIDF .tremorhub.com tv_UIDF is used to remember information about user preferences and actions on the site. Third party - Persistent 94 Dyas
tv_UIDM .tremorhub.com This domain is owned by Tremor Video which provides a marketplace for online video based cross-device advertising. Third party - Persistent 730 Days
tv_UIGL .tremorhub.com tv_UIGL is used to remember information about user preferences and actions on the site. Third party - Persistent 333 Days
tv_UIQC .tremorhub.com tv_UIQC is used to remember information about user preferences and actions on the site. Third party - Persistent 117 Days
tv_UISCX .tremorhub.com Its main purpose is to remember user preferences and settings for the website, making user experience smoother and more personalised. Third party - Persistent 249 Dyas
tv_UISF .tremorhub.com Its main purpose is to remember user preferences and settings for the website, making user experience smoother and more personalised. Third party - Persistent 323 Dyas
tv_UISTB .tremorhub.com Its main purpose is to remember user preferences and settings for the website, making user experience smoother and more personalised. Third party - Persistent 394 Dyas
tvid .tremorhub.com This domain is owned by Tremor Video which provides a marketplace for online video based cross-device advertising. Third party - Persistent 365 Days
tvssa .tremorhub.com Its main purpose is to remember user preferences and settings for the website, making user experience smoother and more personalised. Third party - Persistent 5 Days
WTPERSIST .eloqua.com Its main purpose is to remember user preferences and settings for future visits to the same website, making user browsing experience more convenient. Third party - Persistent 320 Days

 

Summary of changes:

Update Detail
Thursday 17 August 2023 Summary of table changes added.
Wednesday 13 September 2023 Addition of cookie "VISITOR_PRIVACY_METADATA".
Wednesday 29 November 2023 Addition of cookie "pauseHomeAnimation".
Tuesday 19 December 2023 Addition of cookie "nextIs".
Wednesday 20 March 2024 Addition of multiple Targeting or Advertising cookies.
Wednesday 17 April 2024 Addition of cookie "_cfuvid".