Government & National Security

Progressing the Government’s digital strategy.

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As a trusted digital partner Civica works with departments and agencies to envision, design, deliver and manage digital applications and services. Through digital specialists, outcome-based projects and end-to-end transformation, we help government to streamline services and improve lives.

Cloud software

Civica provides a range of cloud software to support the provision of efficient government services, regulation and administration, including for many agencies and national organisations. Software delivered by Civica includes a system for submitting planning applications on the national Planning Portal, which handles 45,000 applications each month, an inspections management system for Food Standards Scotland, and a flood defence asset management system for the Environment Agency. Our iCasework software-as-a-service application for case management and government correspondence is used by more than 100 customers to handle millions of cases annually.


Civica’s digital division has more than 20 years’ experience of supporting government and critical national infrastructure. Working with more than 40 departments, agencies and companies, we’re a trusted partner enabling organisations such as the Home Office, Foreign & Commonwealth Office and Department for Transport to transform national services. With expertise in business insights and analytics, user-centred design, agile development and systems integration, we’ve been delivering and supporting secure, business-critical applications that help Government improve service delivery and efficiency.

Examples include our cloud-based Collision Reporting and Sharing system for the Department for Transport, providing a digital policing platform and unlocking savings of £7.5 million annually, a national case management system for victims of serious crime, and the Foreign & Commonwealth Office’s Crisis Hub, which helps keep overseas nationals safe during times of crisis. Our real-time vote tracking system was delivered in less than 12 weeks for the Electoral Commission to speed up notification, review and analysis for the EU referendum.

With advances in the application of connected devices, AI and robotic automation, we continue to progress with innovative new technologies and to add new skills, confirming Civica’s commitment to provide the best technology for our customers. Applications and services are available on the Government’s Digital Marketplace under G-Cloud and Digital Outcomes & Specialists frameworks.

Managed services

In conjunction with our software applications we support assured, efficient and secure operations through specialist managed services, from cloud solutions to business process services. These are underpinned by our ISO 27001-accredited data and service centre network and secure system environments.

Civica is a cloud leader for our markets, supplying cloud software and services for more than 1,000 customers, such as the first government intranet to be hosted on a public cloud platform for the Department of Health.

Delivering digital services for government for



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Keep Transforming

The digital journey may seem complex, but the process needn't be. For more than 20 years, we've been helping the Home Office and wider central government to keep transforming on their digital journey. Learn more about how we can help you deliver better outcomes.

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