Transforming local government services
With an unrivalled portfolio of market-leading software, digital solutions and managed services, Civica is helping authorities around the world to transform customer engagement and streamline service delivery.
Every day, Civica software is used to deliver responsive frontline services and efficient administration. We provide widely used systems for core functions from tax, benefits, housing and regulatory services to finance, payments, HR, payroll, pensions administration and time management. Our cloud solutions are used to deliver a resilient environment and flexible capacity for our customers.
We are the trusted digital partner for more than 140 local authorities in the UK. Our end-to-end digital solutions are helping councils respond to continued financial pressures while meeting the increase demand on services from their customers. Local authorities, such as the London Borough of Harrow, are using our multi-channel customer contact solutions to deliver savings of £2m and create award-winning services with 91% of enquiries handled at first point of contact. While our workflow productivity platforms are helping Natural Resource Wales obtain a single view of permitting activity across the region.
Partnering for service improvement and savings
Civica is working in partnership with local authorities to deliver immediate service improvement and savings while adapting to a new environment. With a flexible commercial approach, we’re transforming service delivery and efficiency through a unique combination of public and private sector expertise, technology skills and innovation.
Partnerships across the UK are delivering more than £50 million in savings, while driving service performance and sustaining local employment. Drawing on our network of service centres, we also provide OnDemand services to solve resource gaps and workload peaks with a minimum 20% cost saving.
Civica’s knowledge and understanding makes them an important partner for automating and transforming critical services."
Councillor Julian Thompson-Hill, Lead Member for Finance, Denbighshire County Council
Supporting services for
of income and expenditure processed annually
councils using cloud-based solutions
Some of our recent successes
The changing landscape for local government
A new working model to deliver integrated services in the run-up to 2025 and beyond
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