Providing choice for those with Social Housing Needs

Delivering housing needs services around the clock

Cloud-optimised, our housing needs software allows your customers, housing officers and partner landlords to better manage all aspects of the housing needs service, from initial contact through to tenancy management.

You can simply configure the software to support your organisational policies and statutory requirements across all your housing needs options: Housing register, Choice-based lettings, Housing advice & homelessness, prevention and support.

It drives automated processes so you can easily share information – based on the requirements of your individual scheme – with your customers, housing officers and landlord partners.

With a focus on the user experience, it gives your employees the freedom to work at any location and allows customers to access services anytime, on any device.

Why choose Housing Needs Solution

Improves efficiencies by automating critical front-line processes and reducing call volumes and interview times

Empowers tenants by providing self-service tools and personalised support

Drives remote working with full access to the system from any location

Our digital platform includes:

Housing Register

Drive down allocation costs with our online self-service facilities for housing register applicants. Nearly 50% of people on Housing Registers in England are managed with our Abritas system.

Choice Based Lettings

Provide an excellent customer experience and a highly efficient lettings service using our market leading Choice Based Lettings module. A Choice Based Lettings bid is placed every 3 seconds on the Abritas system.

Enhanced Housing Options

Minimise call volumes, provide more consistent advice and reduce interview times using our housing options wizard.

Housing Advice and Homelessness

Get a complete picture of your customers and your contact with them using our proven and reliable case management software.

Supporting People

Speed up referrals and increase use of housing related support services with our advanced gateway software for providers and commissioners.

Each year we manage

choice-based lettings bids

Each year we receive

active housing register applications

Greener homes. Connected communities.

Civica Changing Landscape for Social Housing report.

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Better matchmaking of customer needs and homes

Liza Handley, Customer Relationship Manager

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Liza Handley, Customer Relationship Manager, Civica


Our Cloud Suite has more than 285 cloud software and services available to buy through the Digital Marketplace. Order your housing management software today.

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