Combining deep local government expertise with leading local government software and technology, we help councils work smarter, improve efficiency and deliver better otcomes for the people they serve.
How we help councils:
- Deliver better outcomes for citizens and communities
- Improve efficiency and reduce administrative burden
- Provide value for money
- Strengthen financial resilience
- Connect services, data and workflows
- Modernise operations
- Navigate local government reorganisation
- Use AI to create real public sector value, safely and responsibly
Why councils choose Civica
For more than 25 years, we've worked alongside councils to support the services residents rely on every day. From financial management and regulatory services to citizen engagement and community wellbeing, our local authority software helps councils respond to changing demands, improve outcomes and plan confidently for the future.
local authorities trust Civica to support essential services
people use services powered by Civica technology every day
of processes can now be automated using Civica's Local Government solutions
Social Housing
Tax & Collections
Democracy & Governance
Regulatory & Environmental Services
Emergency Services
Capabilities
Cloud & Digital Services
Leverage the power of the latest technologies
Data, Analytics & Insights
Build intelligence and efficiency into your organisation
Financial Management & Payments
Streamline and improve how your finances are managed
Governance, Risk & Compliance
Make essential processes run smoothly and correctly
Logistics & Infrastructure
Manage fixed and mobile assets and infrastructure with maximum efficiency
People & Workforce Management
Recruit, engage and retain your people more effectively
Public sector financial resilience report
New research from Civica takes a public sector-wide view on the state of financial resilience across key citizen services, digital adoption and effectiveness, and AI readiness to ease critical pressures. Build the case for investment in tools that can support greater financial resilience.
Find out more
Future of local government report 2025
Check out our latest report to understand how local governments are progressing in their digital transformation journeys, and the persistent challenges that councils are still facing.
Download
Latest news and insights
FAQs
- What local government software does Civica provide?
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Civica provides a comprehensive suite of local government software that helps councils deliver efficient, connected services. Our solutions support areas including council tax and revenues and benefits, social housing, regulatory services, democracy and governance, emergency services, culture and leisure, financial management and citizen engagement. By connecting services, data and workflows, we help local authorities improve efficiency and deliver better outcomes for their communities.
- How many local authorities use Civica?
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More than 900 local authorities trust Civica to support essential services. Our technology helps councils manage critical operations, improve service delivery and respond to changing community needs.
- How much of a council's processes can Civica automate?
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More than 70% of processes can be automated using Civica's local government solutions. Automation helps reduce manual administration, improve productivity, minimise errors and free up staff to focus on higher-value activities that support residents and frontline services.
- Does Civica provide council tax and revenues & benefits software?
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Yes. Civica provides council tax, revenues and benefits software that helps councils manage billing, collection, benefits administration and customer interactions more efficiently. Our solutions help improve accuracy, reduce administrative burden and support better experiences for residents.
- How does Civica support digital transformation for councils?
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Civica helps councils modernise operations through connected technology, automation, data-driven insights and responsible use of AI. By bringing together services, people and information, we help local authorities improve efficiency, enhance resident experiences and build long-term financial resilience.
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