Travel and Transport

Transforming service delivery by making smarter use of data and embracing emerging technologies

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Civica helps travel and transport providers transform their service delivery, get better customer insights and streamline their operations by making smarter use of data and embracing emerging technologies like real-time analytics and the Internet-of-Things.

Re-defining the traveller experience

Civica is helping leading transport and travel providers like FirstGroup, Arriva Trains and Flybe to empower their organisations with actionable insights that drive revenue and customer satisfaction. We can help you create a single view of your customers and enable you to better engage with them throughout their journey from doorstep to destination. By putting real-time information into the hands of your employees, you’ll be able to offer your customers personalised offers and relevant information, ensuring that you’re providing the best customer experience possible.

Platforms for innovation

For over 20 years our technology has been helping improve the running of the nation’s main road network. Along with keeping our motorways safe and free-flowing, we’re also improving the management of the vehicles that travel these roads every day. Our fleet management software helps our customers reduce the cost of managing business-critical assets, improve their operational efficiency and ensure their vehicles are safe and compliant.

We can measure which customer contracts are most profitable, and even measure profitability on a vehicle-by-vehicle basis. This allows us to target the vehicles which cost the most and find alternatives, or look at ways to reduce these costs."
Tony Richards, Engineering Manager at Fleetcare

Commercialising public sector transport operations

Balancing budgets and reinvesting in frontline services

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