Helping you maintain delivery of your front-line services
OnDemand Resource gives you access to a pool of experienced people who can help you deliver front-line services whenever required. For example, when you need to:
- Clear a backlog of work
- Cope with additional projects
- Provide annual leave or sickness cover
- Bridge the gap when you can’t recruit the right people locally
More than 100 customers use our OnDemand Resource, and we have a 100% retention rate. Sharing these resources across our customers helps reduce costs for everyone.
Expertise on tap
The experts in our team have at least five years' experience, and are trained in all leading systems and software, including Northgate and Capita as well as our own. Working from our secure, ISO 27001 and PSN-compliant facilities, they can securely connect directly to your systems to support you in delivering faster payments, fairer collection of taxes, and effective customer service
Our OnDemand teams cover all service areas including Single Person Discount, appeals, NNDR, Adult Social Care financial assessment, enquiry handling, revenues and benefits, council tax reduction, and annual billing.
Procuring the service is straightforward via approved frameworks.
Picking up the phone and knowing a gap can be filled quickly is critical and gives us peace of mind. It’s not about being the cheapest. Civica provides quality staff with high levels of productivity. OnDemand is very good value for money and very cost-effective for us.”
Karen Ironside, Revenues and Benefits Manager, East Ayrshire Council
OnDemand enables Stockport to cope with seasonal call surge
Civica’s contact centre boosts Stockport’s telephone capacity at the busiest time of the year
Civica OnDemand give flexibility and expertise to Bath & NE Somerset Council
Providing assistance to budgetary pressures within the benefits team.