Council Tax Single Person Discount

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Generate additional Council Tax revenue by regularly monitoring your Single Person Discount (SPD) caseload

In 2020 there were over 36,000 cases of Single Person Discount fraud which amounted to over £43m.

Most councils review their SPD caseload on a one- or two-year cycle to make sure SPDs on Council Tax are correctly applied. As well as causing a large spike in workload when review time comes around, this approach leaves a large window of opportunity for fraud and error, which can lead to considerable revenue losses.

With our OnDemand SPD monitoring service, you’ll replace periodic bulk reviews with monthly monitoring of your entire SPD caseload.

Powered by Experian’s unique datasets our expert team spot SPD claims which may be fraudulent, and identify and process changes of circumstances that could affect eligibility.

Why Civica OnDemand SPD monitoring?

Now running for over 7 years, our unique monitoring service was developed working with local authorities facing a variety of SPD-related challenges. Each year we carry out over 6.8m reviews on behalf of councils, resulting in hundreds of thousands of pounds in additional Council Tax income, and a higher return on investment than bulk reviews deliver.

Ongoing SPD monitoring helps councils maintain more accurate and up-to-date SPD records. Errors and changes in circumstances are identified faster; while the risk of fraud is reduced through more regular credit-checking and other verification activities.

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Benefits

Increase revenue collection

Lower risk of SPD fraud and error

Deliver a better service to your citizens

Nick Rowe,

Assistant Director,

Local Tax and Accounts Receivable, London Borough of Ealing

Regular reviews mean that citizens answer questions about potential alerts just once, instead of each time we undertake a bulk review. With Civica’s service, new claims for SPD are verified and processed faster, whereas our old approach took a lot more work, time and left a large window of opportunity for fraud and error to occur.

additional Council Tax revenue generated

cases continuously monitored

credit reference searches annually

Complete the form below and we'll call you back to discuss how you can make sure SPD fraud and error is removed for the long term.

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A Single Person Discount review adds £342,000 to Durham City Council's coffers

Removing unjustified SPDs helps maximise the council's annual income

View case study
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What data sources are used?

  • CAIS (Credit Account Information Sharing)
  • Mortality Data • CAPS (Credit Application Previous Services) 
  • Association Data & Alias Information
  • Extended CAPS (ECAPS)
  • CCJs
  • Voter Roll
  • Address Links