OnDemand System Support
Optimising systems, increasing efficiencies, reducing costs
We offer a complete package of remote support, with guaranteed service levels, for your business-critical revenues and benefits systems and document management applications.
We can help you optimise those systems to maximise employee productivity; and deliver long-term enhancements to improve efficiencies and reduce costs.
Our service is very flexible — you can:
- Switch it on or off as you need it
- Choose the right level of support for your systems
- Tailor the solution to your requirements, ranging from a fully managed service to support for individual projects
Our System Support services include:
ProPrint templating support
Appropriately designed communications can help enable channel shift, reduce avoidable contact, promote direct debit take up, and much more.
Our team of experienced technical consultants can help you create or optimise your critical business documents using the ProPrint software package.
Working alongside our in-house behavioural change experts, they can help you realise significant savings through optimal design of benefit notification letters and Council Tax documentation.
With the continual evolution of software and on-going need to maintain a high-degree of data security, there will be times when you need to upgrade your underlying operating systems.
The following operating systems are due to go out of support imminently:
- Windows Server 2008 R2 - January 2020
- SQL Server 2008 - September 2019
- Microsoft Windows 7 SP1 - January 2020
Civica offers professional services to migrate and upgrade systems to ensure your systems are secure and remain compatible with the associated software.
Our team of technical consultants can access your systems remotely and undertake migrations on your behalf.
Read more on our migration services including key End of Support dates:
Remote database administration support
We offer full remote technical support for the Academy Revenues and Benefits system. This service can include database administration (DBA), application and operating system support, and out-of-hours services.
Whatever your service covers, you'll enjoy the economies of scale that come from using a resource that supports a number of customers.
Why choose OnDemand System Support
Keep risk and downtime to a minimum with system improvements that are already tried and tested.
We can save you money compared to in-house service delivery and existing supplier support costs.
Strengthen and deepen your organisation's system skills by joining a community of users who share best practice.
A flexible, economical service
Your service can include database administration (DBA), application and operating system support, and out-of-hours services.
Whatever your service covers, you'll enjoy the economies of scale that come from using a resource that supports a number of our customers.
We chose Civica to deliver our business critical systems support because they clearly demonstrated that this critical function would be safe in their hands. Civica approaches this work in the true spirit of partnership, so we get the benefit of a robust SLA, but we also have a relationship that encourages the sharing of experience and knowledge. We work together to develop innovative ways to make our critical systems, and therefore our service to residents, more efficient.”
Tim Savill, Head of Revenues and Benefits, Coventry City Council
Watford and Three Rivers Councils safeguard service delivery with a reliable and robust systems support service
Councils award two-year managed service deal to Civica to administer its revenues and benefits software
Delivering better services at a lower cost for Coventry City Council
Three year outsource deal to manage its academy and Northgate systems.