OnDemand Digital Mail

Processing inbound and outbound mail more efficiently, for less cost

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Delivering efficient mailroom services with guaranteed savings

Seasonal peaks in workload, staff sickness and absence, and limited budgets can make it a challenge to run in-house mail operations efficiently. The resulting fluctuations in service can affect back-office performance, potentially degrading customer service and reducing revenue.

Our inbound and outbound mailroom services can connect with your internal systems to ensure on-time mail delivery. We can help you maintain back-office service levels and increase efficiency; and we guarantee to save you money.

Find out how much you could save



How Digital Mail services work

Inbound Mail. We receive your post, sort, scan, and index it, and deliver it to your employees on their desktop . We can then securely store or destroy the originals. We guarantee same-day processing to help you manage workloads efficiently; as well as cost savings of up to 40%.

Our public sector customers choose us over bulk-scanning houses because we handle their Inbound Mail in a secure, purpose-built, facility that's dedicated to public sector customers. Your mail will be handled by public sector–trained data processing staff who follow tried-and-tested processes. You’ll have your own designated processing area and your solution will be tailored to meet your specific security requirements.

Outbound Mail. Instead of printing documents and putting them in envelopes ready for posting, your employees use our software to send mail. Mail items are sent via the cloud to distributed print centres located as close as possible to the final delivery addresses, where they are printed, packaged and posted. The service saves you up to 30% on Royal Mail costs, and helps increase employee productivity.

You can supplement your Digital Mail solution with optional value-added services, including data validation, data entry, scanning and asset tracking.

Since we implemented OnDemand Digital Mail, we have made significant budget savings, including releasing two full time employees worth of fulfilment time. We use the capacity this created to improve our claims processing and collection rates.”
Pauline Winters, Service Delivery Manager, Gloucester City Council

Some of our customers include:

Find out more about how Civica can transform the way you work