10th June 2021
Councils extend managed service deal to provide remote Database Administration for Capita’s One Revenues and Benefits application
The ongoing downtime was increasingly worrying, and after losing a member of their internal technical team, the councils felt exposed to further issues that they wouldn’t be able to resolve without continuing to rely on costly ad hoc services from their supplier. The councils realised that they needed to make changes in order to improve service delivery efficiency. They decided to investigate alternative suppliers and what they could deliver in terms of supporting the system, and so approached Civica.