Income Maximisation Solution

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Generate additional income and transform your revenue collection with our self-funding solution.

At Civica, we understand the challenges local authorities are facing due to budget pressures. Maximising income and improving cash flow is vital in supporting the delivery of councils’ key services and ensuring citizens have access to the vital support they need.

We are uniquely positioned to support you to improve collection rates by implementing our market-leading collections software, CivicaCollect, together with our collections resource service, ProCollect. Alternatively, our software and services can be implemented independently.

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Why choose Civica Income Maximisation?

Our experienced team can deliver your collections service and respond to all customer enquiries. Our sector knowledge means we deliver the best outcome.

We work with your welfare teams and other national dept advisory organisations to support vulnerable citizens and ensure manageable repayments

Information is unified to provide a single view of debt, helping improve decision making and bettering the management of customers’ payment plans

Our self-funding solution means you can get started quickly. We only receive software and services payment once debt recovery income is generated

We work with you to focus on using ethical and sustainable methods to ensure citizens can pay their debts realistically and affordably

Through our Single View of Debt functionality, you can realise operational efficiencies by consolidating debts in to one corporate revenue function


Chris Blundell,

Head of Shared Services,

East Kent Services

Civica collecting over £3.5m in additional Council Tax from previously inactive aged debt has been a fantastic achievement. This has contributed towards an increased surplus in the collection fund that has helped us maintain vital services at a time of extreme financial pressure.

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