TranSend ePOD

Boost efficiency and improve customer service

Download ePOD Overview

Improve delivery accuracy, compliance and customer satisfaction 

Customers demand instant access to delivery status information. But with social distancing guidelines and the current driver skills shortage, fleet and delivery operators must become proactive in managing their delivery processes. 
 
 
TranSend, our electronic proof of delivery (ePOD) and cloud-optimised route planning software, helps transport and logistics operators reduce the time and cost involved in managing deliveries and collections. It removes paperwork and improves data accuracy so that you can comply with your business processes. 
 

Boost cash flow and increase profitability 

Capture indisputable proof of delivery (POD) for faster invoicing. Record confirmation with location, date and time, signature and image with Android or iOS mobile devices. This is automatically updated in your office systems to allow same-day invoicing based on what was actually delivered. 

Record any shortages or damages with scanning and photo capability. Update your POD in real-time and generate customer receipts on site. This allows returns and replacements to be processed the same day, improving customer satisfaction, invoice payment and cash flow. 
 

Proactive supply chain delivery and collection management 

Get complete visibility of your routes and delivery status with TranSend ePOD. Capture all events and exceptions as they occur and track the driver’s compliance against the planned route. Manage delivery issues as they arise through jeopardy alerts. And predict ETAs using live traffic information to generate automated customer updates by email or text message. 

 

Why choose TranSend electronic proof of delivery software? 

  • Saves time and money by reducing customer claims and providing self-service 

  • Improves visibility and control with a single view of route and delivery performance 

  • Automates paper processes through an intelligent workflow for accurate delivery management 

Manage the complete journey with ease:

Dynamic workflow

TranSend provides the driver with clear step-by-step instructions for each delivery to support your business processes.  Configure the workflow for any delivery or collection. This includes secure delivery of valuable goods, delivery asset management, unattended delivery, cash on delivery, or temperature control. 

Accurate on/off load verification

Never miss an item during vehicle loading.  Scan items as you load to check off against the route manifest. This confirms that all items are present and on the correct vehicle and allows for verification of secure or controlled items such as drugs. At the depot, simply scan collections and non-deliveries off the vehicle. This helps you quickly identify returns to the warehouse, so you can process refunds in a timely way and ensure damaged items are not returned to stock. 

Vehicle and route tracking

Keep customers up to date. Track your delivery with a map view of the vehicle’s current and previous locations. You can also do this for trailer management – track trailers and vehicle hook-up and drop-off. Back in the office, route compliance uses real-time location data captured by the PDA to compare the actual route taken against the route plan, highlighting any differences. 

Proactive ETA and customer communications

Communication to both customers and colleagues is essential for any delivery management solution. With TranSend ePOD, it’s easy to send customers an email or text message (SMS) to confirm delivery slot, en-route and planned arrival times. It notifies the relevant department or individual when issues arise, such as informing the transport office when a delivery window is going to be missed or informing customer services when there’s a delivery issue. 

Real-time visibility

Proactively manage issues as they arise. The traffic light system provides on-screen alerts when performance is outside of the tolerances you set. You can generate reports and graphs using role-specific data groups and KPIs.  This helps you to review processes with full drill-down for further investigation. 

Recording delivery activity in real time will provide key delivery and route performance management information that will help us to restructure and create the most efficient and profitable routes. With better quality performance information, we can also identify commercial opportunities for expanding existing routes, where relevant.
Stephen Sweeney, Finance Director, Campbells Prime Meat Ltd

Cormar Carpets implements Civica TranSend proof of delivery software for improved visiblity and control

On-time delivery (OTD) has increased to 99.7% since the roll-out of TranSend ePOD

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