Our ePOD software provides intelligent delivery management for the last mile of complex supply chains.
Our TranSend electronic proof of delivery (ePOD) and integrated route planning is cloud-optimised software that helps to reduce the cost, time and paper involved in managing deliveries and collections.
Demand for instant access to delivery status information, combined with the impact on service delivery of the current driver skills shortage, is increasing the imperative for fleet and delivery operators to effectively manage the efficiency and safety of vehicles and drivers.
It provides accurate, real-time delivery information for transport & logistics operators, or organisations with their own delivery fleet. This transforms customer service, improves visibility and increases operational efficiency across the entire business.
The TranSend ePOD app manages the driver’s day with clear step-by-step instructions specific to each delivery or collection and uses tailored process workflows at each stop; by customer, by contract or by product.
Why choose TranSend electronic proof of delivery software?
- Saves time and money through reduced customer claims and self-service access to information
- Improves visibility and control through a single view of route and delivery performance
- Automates paper processes through intelligent workflow for more accurate delivery management
Designed for supply chain delivery and collection management
TranSend ePOD provides complete visibility of routes and delivery status, capturing any events and exceptions as they occur and tracking driver compliance against the planned route. This enables more pro-active management of any delivery issues as they arise, through jeopardy alerts and predicted ETAs that use live traffic information to generate automated customer updates by email or SMS.
Accurate, real-time information that confirms deliveries and collections with signature and time capture, automatically updates your back-office systems to enable same-day invoicing. Any shortages or damages are recorded utilising the scanning and photo capability to electronically update the POD and generate customer receipts on site. Returns and replacements can be processed the same day, improving efficiencies at the depot, customer service and cash flow.
- Intelligent workflow
Provides the driver with specific instructions for each drop to support your own customer’s business processes. Dynamic, intelligent workflow is easily configured to handle the differing requirements for any delivery or collection process scenario, including secure delivery of valuable goods, unattended delivery, cash on delivery, frozen, chilled and ambient goods.
- Scan on / scan off load verification
As part of the vehicle loading process, and using the driver’s PDA, items are scanned as loaded and checked off against the route manifest. This checks that all items are present and have been loaded onto the correct vehicle and allows for load verification of secure or controlled items such as drugs. Once back at the depot, any returns and collections on the route are scanned off the vehicle, identifying returns to the warehouse, refunds to be processed and damaged items that cannot be returned to stock.
- Vehicle checks & incident reporting
The TranSend app forces driver and vehicle checks, for duty of care compliance, before leaving the depot. When incidents occur, the incident app guides the driver through the recording process.
- Route compliance
In the back office, route compliance uses real-time location data captured by the PDA to compare the actual route taken against route plan, highlighting any exceptions.
- Vehicle tracking
Includes map-level visualisation of current or historical vehicle location as well route replay. Trailer management provides a real-time view of trailers and vehicle hook-up and drop-off.
- Delivery performance analytics
A traffic-light system provides on-screen alerts to highlight exceptions to specified tolerances and enable more effective management of any issues as they arise. Role-specific data groups and KPIs are used to generate a graphical view of relevant processes in the delivery operation with full drill-down into detail for further investigation.
We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights. TranSend enables us to provide a more flexible and efficient delivery service with real-time information to pro-actively manage our delivery process.
Pat McGarry, Logistics Director, The Henderson Group
Cormar Carpets implements Civica TranSend proof of delivery cloud software for improved visibility and control
On-Time Delivery (OTD) has increased to 99.7% since the roll-out of TranSend ePOD...View case study
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