Driving effective financial and operational management

Norse Care Press Release

Improving care, controlling costs

Operating in a climate of rising regulatory costs and a care-funding squeeze is a significant challenge for private health care providers. Coldharbour, our specialist financial and care management software, will make it easier to meet this challenge, helping you reduce the cost of delivery, while enhancing workforce productivity and improving quality of care.

Coldharbour is widely used across the UK’s private and independent residential, community, nursery and mental health care sectors. It supports new ways of working that can help your organisation achieve return on investment and deliver commercial results.

Why choose Coldharbour

Coldharbour software can be fully customised to meet your needs

Streamline time-consuming financial and administrative processes through automation

Specialists in the private health care sector for over 30 years

Watch the new Residential Care animation


Delivering successful outcomes 

Coldharbour is used by 70% of the top 20 residential and community care providers in the UK, helping them to improve operational efficiency from enquiry handling, care assessments, better care planning and scheduling through to workforce optimisation, mobile working, compliance for quality assurance, payroll and invoicing, analytics and cloud services.

As requirements for effective data management become ever more demanding, we can also help you streamline the GDPR process, easily locate and obtain personal data across Coldharbour products and meet the demands of the new legislation.

The scalable Coldharbour product suite from Civica will drive extensive operational benefits and will be fundamental in achieving IT transformation across Voyage Care. With the company’s proven support, we’re now ready to take the next step in our future business strategy transformation.” 
Jayne Davey, Chief Operating Officer, Voyage Care

Sectors we support

To help you run an efficient organisation, Coldharbour integrates all the key functions needed by care providers across the below sectors:

Residential care

In today’s climate of funding cuts and increased financial pressures, Coldharbour Residential Care can help you control costs throughout your homes and increase efficiencies.

Addressing all aspects of the entire care homes’ finances and operations, the solution ensures compliance, manages your staff time and attendance, maximises occupancy levels, reduces staff costs and with ever more complex contracts, generates accurate billing data.

With full integration to 3rd party accounting, payroll, CRM and HR solutions, Residential Care provides you with a single data view.

Flexible for the care home market the solution broadly covers; dementia, acute, learning difficulties, extra care, supported living, complex needs and specialist education.

Download product overview

Community care

Through workforce optimisation, better care planning, mobile working and automation of financial and administrative processes, Coldharbour Community Care can help you make efficiencies in the current care-funding squeeze.

The solution has been designed to help you manage your scheduling, rosters, finances and operations in one integrated system so you can deliver personalised care and effective services to allow people to live safely in their own homes.

Flexible for the home care market the solution covers; domiciliary care, live in care, agency care, reablement, extra care, supported living, shared care, outcome care, retirement villages and complex care.

With full integration to 3rd party accounting, payroll, CRM and HR solutions, Community Care provides you with a single data view.

Community Care is also one of 263 Civica cloud-based products and services available to buy via G-Cloud, a quick and easy way for you to place an order.

Download product overview

Nursery care

Simplifies everyday financial and administrative processes for busy children’s nurseries.

Nursery Care is an easy to use system for nursery chains and large nurseries, automating the time-consuming processes associated with care provision and financial administration.

Featuring an innovative enquiry tracking module, Nursery Care provides an intuitive user experience and functionality, scalable to meet your business requirements.

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Acute and mental health care

Supports private, acute, patient-centred activities through clinical care record, administration and income processing; and meets the needs of diverse, complex care services.

We have delivered Coldharbour for customers including:

Norse Care chooses Civica to digitise operational processes

New five-year, £480K partnership to implement Civica’s Coldharbour Residential Care across 34 care homes.

Read more

Find out more about how Civica can transform the way you work