Cx - the digital platform for regulatory services

Making regulatory services management easier for local authorities

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Helping you meet Government legislation with ease and better protect your communities 

Our cloud-optimised software provides your public protection teams with better data insight so they can make smart decisions. Cx Regulatory Services software speeds up regulation management across Trading Standards, Environmental Health, Licensing, Planning, Community Safety, Housing Enforcement and Housing Assistance. 

It mobilises your workforce so they can work remotely and continue to access information needed to undertake tasks. Meanwhile, your citizens can access services using our Citizen Portal, helping to reduce administration while increasing citizen engagement. 

Using GIS, our Cx Spatial Dashboard allows you to quickly identify, manage and respond to patterns of behaviour i.e. fly-tipping or anti-social behaviour. Helping you to prioritise resources and manage demand. 

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Norfolk County Council chooses Cx regulatory services cloud software

Discover how our cloud-optimised software will help the Council achieve its wider digital transformation goals, supporting its Trading Standards Service across the county to work smarter digitally and promote agile working in the field. 

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Why choose Cx Regulatory Services

  • Provides intelligence-led insight to accelerate response times
  • Mobilises your workforce and increases channel shift 
  • Automates processes to save time and provide better community services 

Transforming regulatory services management for local authorities

Local authorities are under pressure to deliver more responsive services to communities with rising legislative demands and diminishing budgets.

Built on over 30 years of sector knowledge and experience, Cx Regulatory Services will help you overcome challenges today, and in the future.

Flexible working

Using Cx, you can send direct job allocation to mobile workers, improving response times and reducing the need to travel. All data captured in the field is automatically in Cx, eliminating the need to re-key data to save time and increase accuracy.  This lets your team focus on delivering improved services and meet legislative demands.

Make informed decisions, efficiently

By using one integrated platform, Cx streamlines various functions and provides a holistic view of data to support multiple users. Its intelligent workflow readily identifies similarities and suggests the most appropriate course of action, including the best placed staff member to respond. Intuitive and user friendly, Cx minimises training requirements and increases the user’s experience, helping your team reach case outcomes quickly, and with confidence.

Cost-effective multi-channel services

Cx automatically updates your citizens using their preferred communication channel. This personalised service supports you to improve citizen engagement, and reduces direct contact and administration.

Key benefits of Cx:

  • Supports a digitally empowered mobile workforce to boost productivity 
  • Promotes channel shift to deliver time and cost savings
  • Reduces administration with real-time access anywhere, anytime via a connected device
  • Intuitive, simplifies processes and minimises training requirements
  • Enriches the user experience with fully configurable dashboards
  • Facilitates consistent working to improve working practices 
  • Streamlines the collection, management and sharing of information to accelerate case resolution
  • Increases customer satisfaction and engagement with faster response time via the citizens' preferred methods of communication
  • Delivers in-depth data insight to help you optimise business performance. 

Cx Citizen Portal

Connecting people and communities with online services to improve customer satisfaction & deliver better outcomes.

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Cx community safety

Delivering intelligence-led insight and analytics to improve response times and safeguard your community from Anti-Social Behaviour incidents  

Cx Community Safety, our cloud-optimised software, supports local authorities to manage ASB and community issues effectively. Using cloud and automation technology, it accelerates response times and delivers significant time and cost savings.  

It provides a holistic case overview to help your ASB team understand the full impact of incidents. Cx's intelligent case creation mechanism automatically detects similar cases within the system, prompting your officer to decide whether to append new incidents to an existing case or create a brand new case. This reduces the likelihood of data duplication and helps you make informed decisions accurately and efficiently. Its intelligent search capability, coupled with its advanced case data display supports contact centres to search and access case records quickly to improve response times. 

Cx Community Safety supports you to simplify case prioritisation depending on type and severity so you can work more efficiently. Its unique workflow generates a bespoke task list for each case, which is automatically assigned to the most appropriate officer to ensure a timely response. 

Top reasons to choose Cx Community Safety: 

  • Provides a holistic case overview to help you make informed decisions and reach case outcomes with confidence
  • Mobilises your workforce to boost productivity and improve response times 
  • Provides customisable alerts to help you increase officer safety
  • Increases efficiency and accuracy with unique automatic task assignment


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Cx licensing

Modernising licensing management, driving operational efficiencies and delivering improved services

Cx Licensing, our cloud-optimised software, transforms licensing management for your licensing team and your citizens. Cx provides 24/7 real-time access to help you optimise workforce productivity and increase channel shift. It provides in-depth data insight and analytics, helping you to accelerate response times and make informed decisions with confidence.

You can manage all licence types with Cx Licensing. It futureproofs your processes to increase productivity and eases the burden of high volumes of applications for your team during peak periods or when there is legislative change.

Top reasons to choose Cx Licensing

  • Supports all licence types, including Animal Welfare Regulations introduced on the 1st October 2018
  • Mobilises your workforce to increase efficiency
  • Automates document generation and task assignments to save time
  • Secured customer portal option delivers 24/7 citizen self-service 
  • Accelerates response times and increases customer satisfaction

Cx Licensing provides field officers with direct access to Cx, so all actions carried out away from the office results in licence records being updated immediately. This eliminates the need to re-key data, improving accuracy and response times.


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Cx trading standards

Streamlining and prioritising service delivery to protect consumers and safeguard businesses 

Cx Trading Standards, our cloud-optimised software, supports you to manage business referrals and notifications effectively to help you safeguard citizens and communities. Intelligent and data-driven, it delivers a holistic overview of all records associated to each case to help you monitor businesses effectively. These records include

  • Referrals and notifications
  • Registrations, approvals and membership association such as quality assurance schemes
  • All records associated with the business including people, addresses, vehicles and websites

Designed specifically for Trading Standards authorities, this software simplifies invoicing and budgeting so your resources can focus on chargeable work such as primary authority and business advice to help you increase revenue generation. 

Cx Trading Standards facilitates collaboration with key stakeholders to help tackle unfair trading, so local authorities can better support communities and protect vulnerable consumers and citizens. Multiple customisable alerts can be set up on all associated records based on varying severity and criteria, prompting appropriate precautions to be taken prior to contact to improve officer preparedness and safety. 

Top reasons to choose Cx Trading Standards: 

  • Helps to increase revenue generation
  • Simplifies reporting and improves budgeting
  • Mobilises your workforce to boost productivity
  • Promotes channel shift to increase customer satisfaction
  • Supports local practices, helping you adhere to legislative requirements


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Cx environmental health

Simplifying complaints, requests and inspections management to improve public health and food safety  

Cx Environmental Health, our cloud-optimised software, simplifies service demand and visit management, supporting you to deliver better, more responsive services. It mobilises your environmental health team and reduces administration, so you can respond in a timely manner and create efficiency savings. 

Designed specifically for Environmental Health authorities, you can manage any type of service demands, e.g. food hygiene, noise complaints, accidents and infectious diseases. It also futureproofs your process and simplifies data return reporting. These reports include LAEMS, FHRS, PWS, LAE1. 

Top reasons to choose Cx Environmental Health: 

  • Helps to increase revenue generation
  • Simplifies reporting to reduce administration and improves response times
  • Mobilises your workforce to boost productivity
  • Promotes channel shift to increase customer satisfaction
  • Supports local practices, helping you adhere to legislative requirements 


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Cx housing assistance

Supporting private sector housing teams to make informed decisions and reach outcomes consistently, and with confidence

Cx Housing Assistance, our cloud-optimised software, helps you simplify workload prioritisation and guide your team to reach outcomes via the most appropriate route. It  supports you to improve customer engagement by connecting with residents via their preferred methods of communication.

Designed for the private housing sector, Cx Housing Assistance provides excellent process management capabilities and support your team to carry out eligibility assessments effectively. It allows managers to define annual budgets and provides easy access to critical metrics such as cost of service to help you identify areas of improvements

Top reasons to choose Cx Housing Assistance: 

  • Provides intuitive data entry procedures
  • Accelerates application processing to increase efficiency
  • Reduces application waiting time for citizens
  • Automates administrative tasks to save time
  • Increases engagement with residents
  • Simplifies tasks prioritisation to reach outcomes faster, and with confidence
Cx housing enforcement

Allowing you to quickly respond to complaints and perform inspections

Cx Housing Enforcement allows teams to work remotely with fast access to the latest information. It assists you to manage all housing enforcement issues from Houses in Multiple Occupation (HMO) licensing, private rented property complaints to enforcement of housing standards. Our cloud-optimised software helps you to manage all residents’ enquiries, complaints or service requests.

Top reasons to choose Cx Housing Enforcement:

  • Respond to issues in the community quickly with the ability to work remotely
  • Reach outcomes faster with automated case allocation and fast data capture
  • Save valuable time by automating communications
  • Communicate to your residents using their preferred method
  • Triage complaints to prioritise those in need
  • Maintain service level agreements and deliver case outcomes on time
  • Monitor and maintain risk by capturing and calculating risk inspections
  • Free up time by automating your standard returns.

Find out more about how Civica can transform the way you work