Built on over 35 years of sector knowledge and experience, we provide robust cloud software for collections, delivering in-depth insight to improve services and optimise collection rates.
Powering a single view of debt
Our leading collections platform streamlines information management, unifying all civil debt streams associated to the citizen to provide a single view of debt. This intelligence-led approach empowers your organisation to consolidate multiple notices, providing a clear overview of all outstanding debts, and avoid causing additional hardship.
Simplifying visit prioritisation and schedule planning
Our collections cloud software, CivicaCollect, provides real-time access throughout the life cycle of collection and enforcement, enabling high volumes of cases to be processed effectively and helping you maximise productivity. Its powerful workflow engine simplifies visit prioritisation and scheduling, facilitating collaboration between offices, contact centres and field agent teams, and providing you with accurate and up-to-date insight.
Harnessing the cloud's potential
Our suite of leading cloud software and services, specifically designed to help public service organisations, deliver better outcomes for their people and communities. CivicaCollect not only supports your digital drive, it also helps minimise ongoing capital expenditure.
Connecting with citizens via their preferred channels
A digital self-service portal offers 24/7 multi-channel options, enabling citizens to manage their accounts anytime, anywhere via a connected device. Individuals can set up payment plans or direct debits, helping them pro-actively improve financial planning.
We help you to optimise collections by streamlining data and workflow management, and providing digital self-service functionality.
Our solutions include:
CivicaCollect supports the complete collection process from compliance stage to full enforcement. Integrating with Civica OPENRevenues and other third party systems, we provide you with a quick and easy way to work with high volumes of cases from a large number of clients and departments. All cases are automatically profiled based on debt type, reducing administration and delivering time savings for your organisation, whilst facilitating consistent data input.
Our innovative cloud software empowers your staff to identify and recover debt at the earliest opportunity to maximise collection rates.
With smart workflows, you can define a series of actions based on debt type and work types. Case status can be tracked through the full enforcement and recovery cycle, empowering your staff to identify and recover debt at the earliest opportunity, maximising collection rates, and delivering time and cost savings.
Real-time reporting ensures all staff and stakeholders are kept fully informed of all activity, enabling you to make informed decisions on resourcing and process optimisation.
CollectAdmin empowers users to fully customise and optimise system workflows, document production, third party integration, user access and reporting templates. Permission controls ensure that data is fully protected and is only visible to approved users.
CollectVisit provides field agents with a view of case details, anytime, anywhere, via a connected device. Cases can be sorted into various categories and information made instantly available to office staff, ensuring full visibility and enabling more effective communication.
CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance.
Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact and administration through channel shift, enabling your resources to focus on decision-making to help you increase revenue generation and maximise productivity.
We understand the importance of ensuring your clients and internal stakeholders are kept up to date with their cases. With this self-service portal, you can be confident that they will always have the latest case information available to them.
CollectWeb provides your clients with an intuitive portal to access, navigate and update themselves in real-time, without needing to contact your team for updates. CollectWeb can be configured to provide specific editing and updating rights to nominated client contacts as necessary.
Why choose CivicaCollect?
Maximises collection rates
Delivers improved services
Optimises workforce productivity
Our Cloud Suite has more than 285 cloud software and services available to buy through the Digital Marketplace