Business Process Outsourcing (BPO)

Strategic partnerships that deliver step change service improvement and savings

Download Report: The Commercial Imperative

Improving efficiencies, reducing risk

We adopt a distinctive platform-based approach and have a track record of successful partnerships across local government, education and healthcare. We combine our deep understanding of sector business process and operational expertise with technology know-how to help you improve performance while reducing risk.

Our BPO solutions include delivery of back office services including assessments, collections and administration together with contact centre operations. Our partnership model has proved highly successful with customers looking to sustain and improve service performance while delivering major cost savings.

We specialise in areas where we have extensive knowledge, in particular:

  • Revenues and benefits
  • Adult social care assessments
  • Accounts receivable and payable
  • HR administration and payroll


Why choose Civica BPO

Driving innovation and growth

Immediate service improvement and increased efficiency

Proven model with flexible commercial terms

To optimise business outcomes, we combine business process expertise, a flexible commercial model, and a best-practice approach to employee transfer.

Councillor Daren Hale,

Deputy leader of the Council and Portfolio Holder for Finance,

Hull City Council

Our partnership is a positive one as Civica are able to safeguard all 213 staff and it will also save the council £5m. This deal has come at a significant time as we continue to have our budgets cut and we try to protect services we consider are important to residents.

If this partnership agreement had not been given the go ahead we would have seen up to 30 FTE staff redundancies as part of a need to reduce the service budget by £700k per annum.

Out-of-hours contact centre supports the residents of Hull

If an emergency arises in Hull outside of normal working hours, the council is just a phone call away, with Civica's round-the-clock support on a single number.

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We support BPO customers including:

Find out more about how Civica can transform the way you work