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South Yorkshire Housing goes live with Civica’s integrated housing solutions

Providing software, automation and digital platforms to help deliver essential every day services

South Yorkshire Housing Association (SYHA) has successfully implemented Civica’s Cx Housing and Asset Management solutions to effectively manage property assets and improve customer service for the future.

In the drive for continuous improvement (and in common with other public sector organisations), SYHA remains under constant pressure from regulators and customers to raise its quality of services while reducing costs. The association also has a wider objective to drive digital transformation and provide true digital services to tenants, aiming for 66% of tenant transactions to be online by 2020. Cx - the digital platform for social housing will be crucial in supporting this target.

SYHA currently own and manage 6000 properties. 1,700 of these households receive support to help them maintain a tenancy and live independently.

The association is dedicated to delivering high quality, responsive customer service and creating sustainable communities. Via implementing a web-based system with housing and asset management, SYHA will enhance customer services by delivering a single view of both its customers and their properties. This will enable employees to work more efficiently and flexibly via mobile devices with access to real time information on-the-move.

Claire Sockett, Head of IT at SYHA commented: “We’re delighted to be up and running with this new digital platform. Cx will make a big difference in how we interact and respond to our wide range of customers, raising the quality of our service, helping our people to work in a more agile way and transforming our systems for a more digital future in social housing.” 

The fully integrated solution will manage a number of areas including: contacts and assets; communications; rent arrears and void management; repairs, planned maintenance, servicing and inspections; complaints/feedback; a contractor portal and the use of Civica’s API’s to deliver a customer portal.