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A record year of growth

Civica reports excellent performance in 2017

Driven by an experienced team and a clear strategy, Civica produced a record year of growth in 2017 with Group revenues increased by 21% to £324.7m across its business-critical software, digital and managed services areas.

Civica’s exceptional combination of people, technology and sector expertise makes the company a leading partner for more than 3,000 customers in ten countries globally, across national, regional and local government, health and care, social housing, education and public safety, together with commercial organisations in highly regulated sectors.

During 2017 the Group achieved an excellent performance, extending its strong track record with a 16th year of profitable and cash-generative growth. The company further increased the scale of involvement with customers, including its largest contract to date, as the business continues to help them to improve services and achieve efficiencies while adapting to a changing and increasingly digitised environment.

In January 2017, the Group launched Civica Digital, a dedicated division with a strong track record particularly in government digital services. Civica also made two further acquisitions in 2017 – social housing specialist Abritas and HR and payroll systems provider Carval Computing, and added OneStep Solutions following the end of the year. With a clear strategy to acquire complementary businesses and add customer relevant capability, the Group has now completed 13 acquisitions since 2013.

As an Investors in People Gold company, Civica continues to invest in its people and was recognised as one of the top places to work by Glassdoor in 2017. The group now has approximately 4,500 employees in Australia, India, Ireland, New Zealand, Singapore, the UK and US, investing over 119,000 hours in learning and development annually. In the past year, the company has developed levels of employee support, grown its leadership development programmes and talent management, alongside increasing global collaboration.

In a positive move to support the future success of the business, global private markets investment manager Partners Group agreed to invest in the Civica Group on behalf of its clients. The backing of Partners provides a strong foundation and ensures Civica has the resources and stability to build on its existing plans under the leadership of the current management team.

Wayne Story, Civica CEO commented: “During 2017, we produced a very strong performance to extend our track record of sustainable, profitable growth well ahead of the market, building on our leading position to support the needs of customers and the long term development of the business. 

“We are committed to helping customers transform the way they work in response to increasing change and expectation. We maintained our focus and level of investment in our people, our products and our technology capabilities across the business, with increased global collaboration.”

Group chairman Simon Downing added: “I’m delighted with the further development of Civica underpinned by sustained investment in our exceptional people and culture, including our renewed Investors in People ‘Gold’ accreditation. While adding new colleagues, both employee and customer satisfaction ratings have improved globally, with the company recognised as a leading employer.”

Civica’s latest Annual Review is now available to read and download here