NHBC streamlines complaint handling Solution

21st July 2022

Building homeowner trust with a positive complaint management process

NHBC is the UK’s leading independent provider of warranty and insurance for new homes, ensuring ‘Buildmark’ confidence in the construction quality, and protection for the homeowners who purchase them.

Read the case study to discover how Civica Complaints Management worked hand-in-hand with NHBC to seemly migrate their records from their legacy system and improved complaint setup.

Download case study

Key outcomes:

50% faster complaint setup

Produce, check & submit FCA return in hours

24,000 records migrated