A Word from the Wise
We believe that by working together, technology can improve public services for everyone
Technology continues to support us in our everyday lives. However, the older generation is often perceived as a group not wanting to or having the skills to engage online.
We believe that by working together, technology can improve public services for everyone. So we took the time to listen to the over 70s in our community. This is what they said - a Word from the Wise.
Our new research shows that the over 70s appreciate and enjoy using online services. They are equipped, savvy and ready to engage. Public services are playing a vital role in delivering services in these exceptional circumstances and the findings give leaders reassurance that technology can further support this age group.
Tony Hughes, Executive Director for Local Government, Civica
of UK citizens over 70 years old own a Smart TV
of over 70s use a smartphone more than once a day
of over 70s are very comfortable in using a laptop
Insights from public service leaders
Further supporting our over 70s
of public service leaders actively involve over 70s in service design
of public services provide citizen technology education services
of leaders feel AI technology can improve support for the over 70s
The pandemic has shown the power of technology in keeping us connected with each other and this study provides a welcome insight into how we can build on this, ensuring technology is accessible for all to benefit.
Julian David, CEO, techUK
Join the conversation as together we explore how we can improve public services for everyone - #AWordFromTheWise
A Word from the Wise study methodology
The A Word from the Wise citizen survey was conducted by independent market research specialist, Censuswide, on behalf of Civica. A total of 2,123 citizens over the age of 18 (including 1,001 aged 70 and over) from across the UK were surveyed in May 2020
The A Word from the Wise public sector leader survey was conducted by independent market research specialists, Censuswide, on behalf of Civica. A total of 120 public sector leaders (weighted for even spread of organisational type) across the UK were surveyed in May 2020
The A Word from the Wise focus groups were held with UK citizens aged over 70 in Aberdeen, Bristol, Lisburn and Manchester during December 2019