Cx Community Safety

Get a holistic overview of ASB investigations to make informed decisions

Book a demo

Accelerate case resolution times and deliver better outcomes

Without a complete overview of a case, it’s hard to judge the full impact of incidents. Should officers create a new case or append an existing one? What tasks should be given priority? Who is the most appropriate person to respond?

Cx Community Safety cloud software automates many of the tasks your team used to do manually. It accelerates response times and saves staff time. Intelligent case creation detects similar cases in the system and prompts officers to append new incidents, reducing data duplication. Intelligent search and advanced displays allow contact centres to quickly find records and improve response times. A bespoke task list is automatically assigned to the most appropriate officer to improve efficiency.

With a holistic case overview, your ASB team will understand the full impact of each incident. They’ll make informed decisions and confidently reach case outcomes.

Download datasheet

Jack Madge,

Tenancy Enforcement Advisor at Teign Housing

Since lockdown in 2020, we've seen ASB cases increase fourfold and if we didn't use Cx we would be at risk of not being able to manage the increase in cases effectively.

Why choose Cx Community Safety software

Automate tasks to increase efficiency and accuracy

Prepare officers and increase safety

Conduct field interviews and capture data remotely

Book a demo


By clicking 'SUBMIT', I understand and agree to you using my information to respond to my enquiry and to email me further marketing communications from Civica. You can unsubscribe or select your email preferences anytime through our Email Preference Centre.

Privacy – At Civica we take your privacy seriously. We collect data via our website to operate effectively. We will use the information you provide to respond to your enquiry and to email you further related marketing communications from Civica. You can read our full privacy notice here.