Our approach

Inspired by Design Thinking and best practice, our innovation approach is designed to make a real difference for people and communities around the world. Our innovation lab, Civica NorthStar, is our latest investment to accelerate this impact.

01. Insights

Understanding our evolving landscape

Our solutions are designed to have a positive impact on our customers and the communities they serve. Our user groups and customer discussion around roadmaps help us to continually optimise and improve our solutions as our world evolves.

Did you know? - Our COVID-19 mobile app is keeping N.Ireland citizens safe, while reducing 111 helpline call volumes by over 80%. Discover more

02. Ideas

Exploring the art of the possible

Our innovation spaces and initiatives are designed to encourage new ways of thinking. In collaboration with our customers and partners, we explore key challenges facing our communities, as we did during the COVID-19 pandemic.

Did you know? - Delegates at Civica Innovate described the event as "the best event I have ever attended." Discover more

03. Prototypes

Testing and learning with new technologies

Our teams around the world are experimenting with proven and emerging technologies to test, learn, and bring this advance into our solutions. We aim to multiply these efforts and refine our prototypes with both customers and partners.

Did you know? - We developed a pilot chatbot with South Lakes Housing to accelerate their tenant repair booking process. Discover more

04. Solutions

Turning ideas into solutions ‘that work’

We have a proven track record of turning ideas into reliable and secure solutions. Our strong expertise, investment platform and teams around the world, gives us the scale to rapidly bring those solutions to life.

Did you know? - Our award-winning CRaSH platform is improving road safety and generating savings of more than £7.5m. Discover more

05. Outcomes

Making a positive difference in our community

Our solutions are designed to have a positive impact on our customers and the communities they serve. Our user groups and customer discussion around roadmaps help us to continually optimise and improve our solutions as our world evolves.

Did you know? - Our COVID-19 mobile app is keeping N.Ireland citizens safe, while reducing 111 helpline call volumes by over 80%. Discover more

Our latest thinking

Get inspired with our latest innovation articles and reports for public services

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