North West Ambulance Service NHS trust

15th November 2021

Delivering more accurate data sharing and seamless referrals

Providing the right treatment at the right time in the right place is more important than ever. North West Ambulance Service NHS Trust has commissioned an innovative system that provides ambulance crews with up-to-date patient information and enables seamless referrals to other care providers.

Read our case study to find out how we helped North West Ambulance Service NHS Trust to equip its staff with the right tools and information to administer the right care to its patients.

Outcomes

  • 80% reduction time in patient referral to alternate NHS department or care provider 
  • 7,000 alert notifications logged in ERISS 
  • 21,500 referrals handled.

Read more

Sam English,

Chief Clinical Information Officer

Civica have worked well with NWAS over the years with few complaints or issues. They continue to provide excellent service, a timely and cost effective response and demonstrate a willingness to partner NWAS in further digital integration of the system.