Her Majesty's Prison and Probation Service

Supporting the victims of serious crime for Her Majesty’s Prison and Probation Service

Her Majesty’s Prison and Probation Service (HMPPS), an executive agency of the Ministry of Justice, is responsible for delivering prison and probation services in England and Wales. As part of its work to protect the public, reducing reoffending and support offender rehabilitation, HMPPS has also the responsibility for liaising with large numbers of victims of serious crime.

This duty means that the agency must deliver on the commitments of the Victims’ Code, providing victims of serious sexual and violent offences with access to information and services throughout the duration of their offender’s sentence.

Read our case study to find out how Civica delivered a national system for managing contact with victims of serious crime to enable HMPPS the consistent delivery of its victim services.

Download case study

Key outcomes

Nationwide view of over 60,000 victim cases

Relied on by 350 staff to replace paper and files

99 systems and data sources aggregated

Nigel Battson,

Her Majesty’s Prison and Probation Service

We are a national service and we needed a national system to help us manage our support to victims. It has built confidence in the service both internally and externally and the approach we took with Civica is being replicated elsewhere in the NPS.