University of Exeter

8th October 2021

University of Exeter prioritises usability of a new HR system

University of Exeter chose Civica to put the electronic performance development (ePDR) system through usability testing. It was critical that the new system would meet the users’ needs to carry out performance assessments and record goals for personal development easily with minimal time spent.

Read our blog to discover how Civica helped University of Exeter to customise their system to fit the user needs and overcome the challenges their staff have faced on daily bases by removing administrative burden, complying with the accessibility standards and allowing the university to gain knowledge needed to keep improving.

Download case study


4,000 staff use the system

64 issues identified and proposals for resolving them

Knowledge gained applied elsewhere in the university

Lizzy Sones,

Senior HR Advisor,

University of Exeter

We learned so much from the Civica engagement, we’re now confident about raising questions and asking for changes. That’s down to how well Civica explained the usability issues and the effectiveness of the solutions they recommended.