Qualifications Wales supports learners with flexible, user-focused system
Qualifications Wales is the independent regulator for non-degree qualifications in Wales. With main activities centred on policy and research, approval of qualifications for public funding and monitoring its recognised exam boards, the regulator has a strong focus on supporting learners and external stakeholders. This means it’s important that information about qualifications is easy to access and understand.
To deliver on this and provide a high-quality customer experience to its users, Qualifications Wales needed a brand new stand-alone qualifications database to replace a legacy system that was populated from the English regulation database. The regulator selected Civica to develop the new bi-lingual Qualifications in Wales (QiW) portal within a challenging timescale.
Outcomes
9,000+ users in first six months
Faster searching ability
Stakeholder confidence
Alison Standfast,
Executive Director Finance & Corporate Services,
Qualifications Wales
We chose to develop this system using agile methods and needed a partner who could not only deliver quickly and effectively, but also work from a base of established experience. Civica gave us confidence that they had the right experience to complete the task successfully.