Erewash Streamline Planning Process with Cx Planning Register

10th May 2021

Erewash Borough Council serves over 115,000 residents across the East of Derbyshire. On average, they receive 1,000 planning applications a year. But administering and publishing documents on the online register became a cumbersome process.

Change was needed

With the shift in people working from desktop to mobile devices, Erewash chose Civica’s Planning Register to replace their 10+ year old legacy system. The new web-based portal streamlines all the publishing of planning documentation.

Key factors in the selection of the planning register were being able to reduce the publishing process by 50% and ease of use for residents on any mobile device.

The portal is intuitive — everyone is able to pick it up and use it very easily. We can now publish planning documents in 15 minutes.

Neil Webster, ICT Manager

Read the full case study Contact us