Why Local Authorities choose Civica Revenues & Benefits Services
The need to improve the quality and speed of claims handling, retaining key skills and connecting data from multiple systems, adds more pressures in a constantly evolving landscape.
Civica Revenues & Benefits is the trusted revenues platform for local government. Our cloud-based platform helps you deliver accurate, timely revenues and benefits services - ensuring citizens receive the services and support when they need it.
Working from a single source of data, our accessible interface connects systems to deliver more accurate and quicker services – ensuring better outcomes for citizens. Secure and scalable, our revenues and benefits platform keeps your citizen data safe, reduces administration and helps deliver on the Net Zero agenda.
Why choose Civica Revenues & Benefits?
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Faster and more accurate revenue and benefits administration
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Greater transparency and consistency of claims handling
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Reduce dependencies on system administrators
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Upscale to support unexpected demand
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Improve user engagement and overall experience
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Faster onboarding & lower time to value
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Ensure citizens receive the right services and support when they need it.
Dedicated services making the move easy
We’ve a proven change management programme designed to lower time to value. Keeping disruption to a minimum, we prioritise the practical and operational aspects to help your team realise the benefits quickly.
1. Deployment
2. Enablement
3. Adoption
4. Support
How Civica helps Local Authorities deliver more efficient services
Our revenues and benefits software connects data from multiple systems, enabling teams to work from a single source of truth. This integration delivers faster processing, fewer errors and better citizen outcomes.
Key capabilities:
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Automated calculation and decision-making for council tax and housing benefit claims
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Real-time data sharing across departments
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Secure cloud storage compliant with UK GDPR standards
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Reporting dashboards that track performance and compliance
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Integration with financial management and CRM systems.
Supporting digital transformation in Local Government
With over 25 years of experience in public sector technology, Civica understands the challenges faced by local authorities. From digital inclusion to the Net Zero agenda, our platform supports your transformation journey by reducing paper processes, improving accessibility and enabling remote work.
Louise Tiernan,
Internal Consultancy Officer, South Norfolk and Broadland Council
The move to one Civica system offers us better resilience to operate truly as one team. This will ensure the same high quality customer service across both Councils, with the best outcomes for our customers and residents. This is not simply a technology implementation; it’s about our whole approach as to how we deliver innovative cloud services both now and in the future.
FAQs
- What is revenues and benefits software used for?
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Revenues and benefits software helps UK councils and public authorities manage tax collection, benefit claims and citizen support efficiently. It automates claim validation, integrates with DWP data and ensures accurate payments and reporting, improving transparency and reducing processing time.
- How does Civica’s revenues and benefits services help local councils?
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Civica’s solution supports UK local councils by automating the full claim lifecycle from application to approval and reducing administrative workload and error rates. It enables faster decisions, real-time compliance checks and digital reporting for council tax and welfare benefits.
- Is revenues and benefits services compliant with UK regulations?
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Yes. Leading platforms like Civica’s are G-Cloud certified and fully compliant with GDPR and DWP data protection requirements. They include audit trails, role-based access and data encryption, ensuring secure and transparent management of public funds.
- How can revenues and benefits systems improve citizen experience?
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Modern revenues and benefits systems offer self-service portals, online claim tracking and automated updates, empowering citizens to manage their cases 24/7. This transparency improves satisfaction and reduces calls to council offices.
- What are the key features of a good revenues and benefits software?
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The best systems include digital claim management, DWP data integration, fraud detection, automated reminders and real-time reporting dashboards. Together, these tools help councils deliver faster, fairer services while reducing costs and manual errors.
Our latest insights
The future of council tax and business rates in a digital age
Derek Wise, chief product and technology officer, Civica
The Future of Local Government
Collaborating with Solace, we've created an inspiring guide that identifies some of the key challenges facing local government, and looks at how leaders are tackling them.
A data-driven future – navigating digital transformation
At Civica’s Leadership Forum, Derek Wise hosted a roundtable discussion on how we can best navigate digital transformation.
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