2nd June 2022
Migrating to Civica OPENRevenues is helping Oxford City Council to streamline how it manages revenues and benefits
In 2020, Oxford City Council signed a 10-year contract with Civica for a new digital platform to handle its revenues and benefits services. The new platform will support a very busy team: during 2019, the Oxford Revenues and Benefits contact centre received over 56,000 calls, while in the same period the department paid around £42m in Housing benefit and collected £96m in Council Tax and £180m in Non-Domestic Rates.
According to Shaun Butler, leader of the revenues and benefits systems and projects team for Oxford City Council, support for automation was an important reason behind Oxford City Council’s decision to choose OPENRevenues from Civica: “As well as covering all the areas that we required, Civica showed that they could help us with the shift we wanted towards less manual intervention and more automation. In particular, their service will enable customers to self-serve more with electronic forms, and get results more quickly.”
OPENRevenues covers the full range of revenues and benefits activity: online self-service, contact centre management, electronic documents, automated workflow, payments, telephony and mobile working.
Revenues and Benefits Systems and Projects Team Leader
Civica showed they could help us move towards less manual intervention and more automation. Their service will enable customers to self-serve more with electronic forms, and get results more quickly.