Annual Review 2018


Our people & values







People and culture

We take great pride in our people and culture – supporting and celebrating the talents, qualities and vital contributions of everyone in our global team. It’s this approach, and the investment to support it, which underlies our position as a trusted partner for our customers worldwide.

Our core values

We are also committed to providing equal opportunities and building an inclusive and diverse culture, aiming to attract and retain those who share our purpose and our core values of knowledge, integrity and action.

We develop, apply and share our expertise to turn business needs into positive outcomes. We are committed to creating innovative solutions to help our customers and colleagues improve their overall performance.

We take integrity seriously and we consistently maintain our high professional standards in all of our business activity, remaining clear, fair and transparent at all times.

We are focused on delivering effective and timely results. We strive to do our best while constantly looking for new and improved ways of working, to help our colleagues and customers achieve their goals and fulfil their potential.

A leading international employer

Our people, their qualities and their commitment to colleagues, customers and wider communities sets us apart. To keep ahead, we remain focused on building and retaining the best team with the values and expertise to make a difference.

As we grow we strive to ensure Civica remains a great place to work with a strong brand to attract new and talented people as a leading international employer. During 2018 we progressed with new initiatives, and through our internal “YourVoice” survey saw our employee Net Promoter score increase to an excellent +36, including new acquisitions.

Civica was again ranked as one of the top places to work in the 2018 Glassdoor Employees’ Choice awards, with our approach to inclusion and diversity contributing to recognition among the best companies for work/life balance. We were also named an Employer of Choice in the Australian Business Awards, which recognise organisations that maximise the full potential of their workforce through effective employee recruitment,engagement and retention.

as at 31 Dec 2018 Female Male
Employees 2,108 (47%) 2,399 (53%)
of which managers 351 (41%) 515 (59%)
of which senior managers 77 (33%) 157 (67%)
of which company directors 1 (17%) 5 (83%)

We are committed to providing equal opportunities and building an inclusive and diverse culture.

Julie Chell, Chief People Officer

Interested in a career at Civica?