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13th December 2017

Teign Housing chooses Civica’s integrated housing solutions to enhance customer service

Teign Housing has chosen the Civica Housing and Asset Management solution to effectively manage property assets and improve customer service for the future

Teign Housing, based in Newton Abbot, Devon manages more than 3,600 homes across south Devon, from Dartmoor National Park to the urban centres of Newton Abbot, Teignmouth and Dawlish.

The housing association is dedicated to high quality customer service and creating sustainable communities. Via implementing a web-based system with CRM, housing and asset management, Teign will enhance customer service by delivering a complete view of both its customers and their properties. This will enable Teign Housing employees to work both more efficiently and flexibly via mobile devices.

The fully integrated solution will manage a number of areas including: contacts and assets; CRM and communications; rent arrears and void management; repairs, planned maintenance, servicing and inspections; complaints/feedback; and portals for both contractors and tenants.

Karen Johnson, Teign Housing’s Head of Customer and Corporate Services said: “We are an ambitious, forward thinking housing association and we wanted a system that would give us the scope to move in our chosen direction. We have a large digital agenda and aim to provide a customer service experience closer to that of the commercial sector.

“To achieve this successfully, we needed an easy-to-use system that was intuitive, so employees could access customer information quickly and easily. After reviewing the market, we chose Civica Housing Cx and Keystone Asset Management Solutions as we believe they can help us deliver all our objectives.”

Cx is the industry’s first fully web-enabled housing management application, accessible at any time, from any device at any location with an open integration approach. Designed to focus on people as well as property assets, Cx allows housing providers to transform customer service.

Keystone is an asset management solution providing comprehensive lifecycle management of an organisation’s property based assets; full data management and reporting underpin planning and financial control for major works with integrated compliance tools covering asbestos, servicing and risk assessment.