Civica acquires digital engagement innovator ntropy

Acquisition adds new capability as software group accelerates the application of innovation through Civica NorthStar

Civica, a global leader in software for public services, has announced that Civica UK Limited, the company’s wholly owned subsidiary, has acquired ntropy data, Inc., which provides an innovative software-as-a-service platform for community and stakeholder engagement.

With a clear focus on its role as an innovation leader underpinned by our Civica NorthStar innovation lab, the acquisition will help to drive improved digital engagement and community participation for customers across the Group, including actionable insights through data visualisation and AI-driven analytics.

Ntropy’s award-winning cloud software for digital community and stakeholder engagement gives communities a voice and decision makers the insight they need. Its comprehensive suite of engagement, feedback and analytics tools facilitates outreach, participation, communication and discovery through advanced data analytics. Its specialist capability is new for Civica and highly complementary to Civica’s existing democracy and engagement solutions and cloud-based growth strategy.

Widely used by public sector organisations, ntropy supports customers in the UK, USA and Australia. Its customers include Tourism Northern Ireland, City of Sydney, Times Square Alliance and City and County of San Francisco with online community engagement programmes.

Wayne Story, Civica Group CEO, said:
I am delighted to welcome ntropy to Civica. Engaging with stakeholders and sustaining participation from customers and the community has become vitally important based on the experience of 2020. We continue to support a wide range of public sector customers in driving better outcomes through innovation, including identifying providers such as ntropy who can accelerate innovation through data and analytics.
Matt Salisbury, CEO and Founder, ntropy added:
We’re excited to join the Civica Group, one of the UK’s leading software companies. We’re passionate about powering engagement to inform public decision making and improve outcomes for communities. The acquisition will enable us to expand our reach into both the UK and global markets.

Civica delivers patient and public engagement cloud software; from employee and patient experience feedback to research and insight services. Securely handling interactions with 2.2 million members and stakeholder records for over 200 NHS organisations.