Our passion is your success
With integrity, knowledge and action, we’re here to support your mission - to deliver services that matter and make a real difference in people’s lives.
We take the time to understand where you’re heading, so we can help you get there faster. Whether you’re adopting new technology or optimising what you already have, we’ll guide you every step of the way.
With experience providing over 5,000 public sector IT support organisations worldwide, we know what works and how to steer clear of what doesn’t.
And when it comes to making the most of your data, we’re here to help you uncover insights and drive better decisions, every day.
Support that’s built around you
Integrity
We share your purpose and help deliver changes that make a real difference to the people you serve. We work with you, not just for you - supporting your outcomes with a shared sense of mission.
Knowledge
With decades of experience across government, health and education, we help you focus on what really matters. You’ll benefit from proven approaches, lessons learned and deep sector understanding.
Action
We’re responsive, flexible and always evolving - because your needs do too. From day one, we’ll adapt and move fast to keep you on track.
Delivering and growing value from your investment
We bring together smart deployment, great training, and a commitment to helping you succeed - now and in the future.
You want results, not delays. That’s why we help you get started quickly and keep things running smoothly from day one.
Your teams will feel confident using our software, thanks to training and enablement designed around real-world needs.
And when it comes to adoption, we know that people learn best by doing. That’s why we make it easy for users to see and feel the benefits in their day-to-day work.
As your needs change, our support grows with you, because we’re here for the long term.
Deployment – Get up and running quickly with our software implementation services and start seeing value sooner.
Enablement and adoption – Give your teams the confidence and skills to lead your digital journey with seamless IT service management for public sector organisations.
Support and success – Stay ahead by keeping your technology aligned with your goals, backed by our customer success approach.
Flexible services to suit you
From day one, we’ll support you with the services you need to deliver your goals—without the hassle.
Customer Success – maximise value into the future
Whether it’s Core, Core+ or Select, our tailored services keep you on track and ready for what’s next.
Implementation Services – the path to digital transformation
With more than 20 years of experience, we deliver on time, within budget and with confidence.
Product Support – support for existing customers
If you are an existing user of Civica solution and you are looking for product support, please follow this link.
We’ve enjoyed our long-term relationship with Civica. The support, experience and expertise offered by them is invaluable. Their people really understand our business needs and methods; in fact many of them are former practitioners in our fields. Using their knowledge enables them to work with us as part of our team and supports us to provide an efficient and responsive service to our customers.
FAQs
- Who benefits from Civica services?
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Local councils, NHS trusts, multi-academy trusts, housing providers - any organisation delivering public services.
- How do I choose the right service?
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We’ll help you assess your needs and goals to recommend the best fit for you. Contact our team now.
- What makes Civica different?
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We listen, we guide, and we deliver. With Civica, you get deep technology and sector expertise and reliable software support services.
- Can I add services later?
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Yes. Our model is flexible, so you can upgrade or expand whenever you're ready.
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