Customers expect to be able to make contact how and when they want. Having access to up-to-date information is critical in responding to these needs.
We provide cloud-based software to help you gain better insight and integrate your services with ease. We connect employees and customers through the right channels to meet the rising demands of your customers.
With a focus on customer experience, Cx, the digital platform for social housing connects your customer and property data to create a single version of the truth. It allows you to better manage the customers' differing needs and the property they live in. With access to this information your front-line teams can make decisions and deliver the right service whether they’re out in the community or responding to enquiries at the office.
You can simplify how customers receive information using the combined CRM and communication module - making sure it meets their preferred choice of communication.
The built-in portal allows customers to access services at a time convenient to them. While our mobile solution assists your teams to work at any location, online and offline, using any device.
social housing customers
customers' to access services via the cloud
We chose Cx housing and asset management digital platform as it provides the integrated management capabilities we need to make our processes more customer-centric and help drive long-term efficiencies. We needed a solution where our employees and customers could engage in a more flexible and agile way while allowing us to integrate new and emerging technologies in the future.”
Andy Willetts, Executive Manager, Community Housing Group
The Changing Landscape for Social Housing
A practical guide to achieving a sustainable future
Civica Cloud Suite
Our suite of transformation experts, enterprise cloud software and professional services help social housing organisations make every day better by harnessing the cloud’s full potential.
Our Cloud Suite has more than 285 cloud software and services available to buy through the Digital Marketplace