Improving customer service and asset management

Cx is a next-generation integrated housing management solution which focuses on people as well as assets, and empowers you to work anytime, anywhere, from any device.

With Cx you'll be able to collect, manage and share information more effectively with stakeholders. Front-line staff will be able to respond to customer enquiries faster, increasing their productivity and improving customer satisfaction. Managers have access to up to date business information which helps them take corrective action when needed, and improve operations.

Meeting the challenges of social housing management

Social housing providers are tackling a myriad of policy, financial and user-demanded changes. A changing population adds to the pressure as providers must understand their customers and provide them with appropriate services.

Cx Housing helps you manage these challenges by enabling you to put your customers and tenants at the heart of service delivery. An integrated customer relationship management and communication module helps you manage all your customer interactions in one place, including your customers' preferred language and communication channels. It's simple to segment your customers into groups based on their needs, so that you can proactively engage with them.

Cx Housing also helps you manage your property assets. You can create a hierarchy of assets to reflect the needs of your organisation and the complexity of the mix  - from different tenure types and occupation periods, to schemes, blocks and estate management, as well as multi company relationships.

With Cx you have the peace of mind that data is securely stored, and the freedom to work from anywhere using a tablet, smartphone, laptop or desktop computer.

Your solution can be deployed and managed in house by your IT team. If you prefer to focus on your housing management operations, we can provide an end-to-end solution, securely hosting and managing the application for you, including software deployment and updates. A managed service can help you reduce costs, minimise risk and increase efficiencies.

At a time of significant change and uncertainty brought about by government reforms to housing and welfare as well as public sector budget savings, we were looking for a partner to help us transform housing services. We have a long standing relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents.”
Mike Weston, Head of ICT, London Borough of Enfield