31st October 2022
- UK public software leader Civica managed Hull’s revenues and benefits services since 2015
- Seven-year partnership saw new jobs created and over £4.560 million in financial benefits delivered
- The move follows a strategic decision taken last year by Civica to exit from the Business Process Outsourcing (BPO) market to focus on growing its public sector software offering across the UK and global markets
Civica has successfully transferred key outsourced services back to Hull City Council, marking the conclusion of a seven-year BPO partnership which saw new jobs created and over £4.560 million in financial benefits delivered.
The BPO partnership which began in 2015, saw Civica manage the Council’s revenues and benefits services at its Kingston Centre. Under Civica’s stewardship, the Centre provided high quality advice and support to more than 250,000 residents, on services ranging from council tax to benefits to financial assessment for adult social care. Key successes during this period included the delivery of unobstructed services during the pandemic, meeting the Council’s cost saving targets and supporting local investment.
The conclusion of the Hull BPO partnership follows a decision made by the Council to insource the service which complemented Civica’s decision last year to exit completely from the Business Process Outsourcing market in order to re-focus all its energies on growing its public sector software offering in the UK, Asia-Pacific, North America and other key markets. Hull City Council remains a key software customer for Civica, with the company’s Local Government software solutions supporting the delivery of effective, cost-efficient services for local citizens.
Civica Executive Director (Special Projects),
Assistant Director Business Finance and Transformation at Hull City Council