Wheatley Group streamline services and improve support for vulnerable tenants with Civica MultiVue
Civica’s Master Data Management solution helps to join the dots between disparate data sources to provide a complete, accurate and shareable view of their data
Owning and managing over 79,100 homes and delivering award-winning services to over 200,000 people, Wheatley Group’s social housing division focuses on providing housing for low-income and vulnerable populations. However, the Group needed a solution to take fragmented, disparate data from various back-end systems to create a “golden view” of each tenant they serve.
Wheatley decided to implement Civica’s MultiVue solution to merge and match data, eliminating duplicates and created a complete, accurate and trusted view of each tenant.
- Pro-active alerts improving tenant and property safety over 79,100 homes
- Streamlined and improved service delivery across over 200,000 customers
- Earlier interventions made possible to deliver better outcomes for vulnerable tenants
- ‘Golden record’ created for each tenant through real-time sharing and updating information across departments and partner organisations.