Midway Community Care selects Civica’s Carelink

17th March 2020

Boosting NDIS care outcomes, cut costs and complexity

MELBOURNE, 17 March: Civica, a global leader in software for public and community services delivering solutions for more than 500 health and care providers worldwide, is pleased to announce Midway Community Care, a disability services provider, has selected Civica’s cloud-enabled digital community care suite, Carelink, to improve quality of meaningful care and reduce staff time and cost spent on processes associated with the National Disability Insurance Scheme (NDIS).

Western Australia-based Midway Community Care has been operating for over 30 years and provides a range of support services to individuals with disabilities including accommodation, respite, Community Access and Life Skills Development, as well as family support. The organisation has selected Civica’s Carelink suite of products, including the CarelinkGo mobility app for its carers in the field, and the CarelinkAir web-based application.

Civica’s Carelink suite will enable Midway Community Centre to streamline complex processes associated with the NDIS – such as the claim process. This is forecast to improve client care and back-office administration, while reducing duplication of data entry and operating overheads, and also help make caring a better job for the carers themselves.

“The NDIS process is highly administrative and often complicated in determining the correct support service code and then reconciling claims to payment from the NDIA. The Carelink solution will help us all to do our jobs more efficiently by helping to streamline office tasks, while freeing resources up to provide the best care to our clients in the field,” Chief Executive Officer of Midway Community Care, Heath Flanagan, says.

NDIS compliance and reporting requirements have added layers of additional processes for those providing community care. If not appropriately handled, these can lead to a huge increase in staff time and cost associated with meeting these requirements.

“Without finding ways to create efficiencies using technology, many providers will find it increasingly hard to continue to provide quality care to clients. These are key concerns that I expect will be further highlighted in the Disability Royal Commission later this year, and it’s one of the reasons we’re already seeing a significant increase in the number of disability organisations using Carelink to manage these responsibilities,” Craig Porte, Managing Director Civica Care, says.

“We’re pleased to have Midway Community Care join us and I look forward to our ongoing partnership, as we work together to ensure their clients receive the best care possible.”