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16th July 2019

Civica announces new Health & Care portfolio and customers, helping practitioners and providers improve client service in Australia

Transforming Australia’s healthcare landscape to enable practitioners to focus on clients

Sydney, July 16 2019: Civica has announced its new Health & Care software portfolio for Australia, New Zealand and the Asia Pacific markets to help improve client and commercial outcomes for practitioners. This follows Civica’s late 2018 acquisition of Geelong-based cloud software company Carelink, now Civica Care, which has since increased Civica’s extensive market presence in Australia.

Civica has expanded its Health & Care solutions, combining its leading private health insurance fund solutions and new cloud-based products, and delivering to more than 500 health and care customers globally. The solutions help to reduce the amount of time organisations need to spend on back-end processes, freeing up time for staff to focus on delivering the best possible clinical and operational outcomes.

One of the new technologies introduced within Civica’s Carelink Suite is CarelinkGo; a smartphone application for mobile workforces which provides users with real-time mobility, interoperability, intuitive functionality and offline support.

Civica Care Managing Director, Craig Porte, says, “Over time Australia’s health industry has been putting more administration tasks on our health and care practitioners. Unfortunately, that has diverted their time away from client care, which is a problem that technology can solve. By using cloud-based technologies, health and care practitioners can streamline the delivery of unified care and enhance financial and operational management, saving many hours so staff can focus on the client.”

Civica is pleased to announce Great Ocean Road Health, Guide Dogs NSW/ACT and Enable WA have all chosen to implement Civica’s market-leading cloud-based community care management solution to streamline operations, empower staff and improve client care.

“CarelinkGo will change how our staff operate, making it easier to access client information anytime, anywhere. This will improve our ability to deliver our commitment to providing the best possible health and community care for our clients,” says Kate Gillian, CEO at Great Ocean Road Health

Dale Cleaver, CEO of Guide Dogs NSW/ACT, says, “Our mission is to empower people living with vision impairment to live the lives they choose and actively participate in their communities. Carelink will enable us to give clients choice and control over the services they receive to achieve their goals. As many of our specialists work across the state, Carelink will provide staff with the convenience to access client information while on the road.”

Civica also addresses the needs of the Australian community care market and health insurance sector. Its next-generation NewHealth platform enables private health insurers to engage, acquire and retain customers through multiple digital channels. The new solution digitises records and data into a real-time overview of information, providing a single view of client records for better clinical outcomes for hospitals, providers and clients.

Civica has introduced a range of new healthcare products into its portfolio including:

  • Cito - a clinical information management system that supports faster clinical diagnoses and improved care pathways through effective information sharing
  • Member Engagement Solutions (MES) - to support community and patient engagement by blending technology and communications expertise
  • CostMaster - for end-to-end cost reporting and management for key decision makers

All three solutions are used globally to support health and care providers including NHS Trusts, private hospitals and clinics.

Civica’s team holds deep industry expertise and more than 40 years’ experience in health and care due to its long-term investments in innovating its health software and services. It partners with some of Australia’s largest private health insurers including HCF, HBF and NIB. Additionally, Civica supplies more than 500 health and care organisations around the world, including in ANZ, UK, Canada, USA.