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11th February 2019

BaptistCare (NSW & ACT) goes live with Civica Cx cloud-based housing management solution

Provider creating efficiencies to invest more in housing for communities in need

Sydney, January 29, 2018: Civica, the market leader in business-critical software, digital solutions and managed services for the public sector and regulated markets, is pleased to announce that aged care and community housing provider BaptistCare (NSW & ACT) is Australia’s first customer to go live on Cx, the cloud-based, tenant-centric community housing management solution.

BaptistCare signed up for Cx, the digital platform for social housing, earlier last year after reviewing the market for the best solution to reduce their costs and improve productivity and efficiencies, enabling greater investment in affordable housing.

The key benefit offered by Cx was a solution that put tenants at the heart of the offering. Tenant centric features include improved communication between tenants and employees with an intuitive web portal, and streamlined data collection dissemination enabling less administration and more time spent with the community.  Mobility features of Cx ensure that employees have access to up-to-date business and tenant information through web based dashboards, helping them take corrective action when needed.

Richard Fiddis, Managing Director for Civica International, says: “This is our first Australian go-live for Cx, a market leading solution used extensively in the UK by many social housing providers. 

“I’m delighted that the implementation has been successful, with BaptistCare employees now using Cx out in the field to streamline their administration.

“I congratulate the BaptistCare and Civica implementation teams for their hard work on this project, and I look forward to our ongoing partnership.”

Mike Furner, General Manager Housing & Retirement Living at BaptistCare says: “Cx will change the way we operate, most importantly enabling our teams to focus more on improving the lives of communities we serve. I’m pleased that we have successfully completed the implementation according to the deadlines we had set for each phase, and we are now live on Cx.”