Digital transformation in UK Defence

Intelligent solutions. Lasting impact.

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Defence is facing an unprecedented array of simultaneous threats: global conflicts, emerging superpowers and global economic instability.

The need to deliver an integrated, high-readiness warfighting force that harnesses innovative tech has never been greater, at a time when Defence spending is under intense scrutiny and constraints.

Our mission is to accelerate digital and data transformation across Defence, for the UK and our allies, to deliver decision advantage – the capability to know more about our adversaries than they know about us – and being able to act on that decisively. We create data-centric, secure solutions and enable intelligent AI-driven capability, always putting the security and effectiveness of our service personnel first.

Over the last 20 years, our focus has been exclusively on central government and Defence, establishing a track record for delivering lasting impact. We share in your mission to protect our nation and allies, and are driven to deliver effective outcomes at pace, whilst providing exceptional value for money.

MOD staff upskilled in data literacy

Data Governance Offices established

Saved by eliminating duplicate data

Why Civica?

Trusted by 60+ central government and defence organisations

Delivering services used by 30M+ citizens

25+ years focused exclusively on public sector and defence

Peerless execution means 98% of customers use us time and again

Our digital transformation services

Technology is accelerating at an unprecedented pace. AI presents a game-changing opportunity to transform Defence capability.

We bring Defence-tested innovation in data to ensure you deploy AI safely and effectively. We establish architectures and standards that drive integration of future capabilities, enhance warfighting readiness and generate new force effect.

Expertise On-Demand

Defence programmes are complex and fast-paced, often needing niche skills and expertise. Having the right experience on your team is essential.

We provide the talent you need, when you need them, embedding security-cleared Defence specialists and autonomous teams committed to agreed service levels or outcomes.

Our experts have the right skills, experience, approaches and tools you need, working diligently to:

  • Accelerate your critical change programmes

  • Strengthen your delivery capabilities

  • Support Defence transformation

  • Transfer skills to your staff.

We work as a blended part of your team, helping you address urgent resourcing gaps while building skills and longer-term self-sufficiency.

Whether you need a single subject matter expert or a full, blended team delivering to SLAs, our embedded model ensures continuity, clarity and rapid impact.

AI Enablement

Deploy safe, impactful AI to create new insight and decision advantage. We ensure your data is fit for purpose with the necessary platforms, governance and approaches, maximising its value.

AI is reshaping capabilities but is often hampered by poor-quality or siloed data. Used effectively, it has the power to remove mundane tasks, identify threats, speed up decisions to take lethal action and much more.

When it’s trained on or uses poor data, the decisions it makes reflect those flaws. Bad data foundations mean bad intelligence and bad outcomes, and for Defence, potentially catastrophic consequences.

We help Defence become and remain AI-ready by building the governance, processes, data and platforms that create decision advantage and deliver impactful AI at scale.

Legacy Modernisation

De-risk your legacy portfolio, free up costs spent servicing legacy debt and improve the productivity of users by modernising applications or replacing them with modern SaaS alternatives.

Modern systems typically cost 60-70% less than their legacy counterparts. Legacy systems are a drain on operational budgets, a source of reputational risk and a blocker to transformation. But the cost and risk of replacing them wholesale often lead to inaction.

Once modernised, we ensure systems remain evergreen, delivering ongoing value as your needs change. Reduce technical debt and improve service performance, without starting from scratch.

We help you take a phased, low-risk approach to modernising your applications, ensuring service continuity while systematically upgrading performance, security and function.

Intelligent Digital Solutions

Backoffice applications as well as frontline systems need to provide exceptional experiences for users, enabling them to deliver consistent, effective outcomes in complex environments.

We create the digital experiences that Defence needs whilst reducing the cost to build and run them. We build intelligent, automated, AI-driven digital services built on low-code platforms around the needs of your users.

Digital front ends can often mask a tangle of manual processes and disconnected systems, creating inefficiencies and frustrating users. We help you untangle the complexity, creating seamless, efficient experiences that work as well behind the scenes as they do on the surface.

We help Defence organisations to create end-to-end digital services that are truly designed for the user, powered by trusted data and built for change.

We explore, prototype and deploy AI-powered, GDS-compliant digital services on low-code platforms. We create frictionless, highly automated user experiences that improve operational efficiency and reduce the cost of support services.

Managed Services

Lock in lower management costs for your live services, guaranteeing security and uptime. We ensure your systems evolve to meet changing needs. Our managed application service removes complexity, freeing your teams for other priorities.

The world and your organisation are constantly changing, with shifting policies, user demands, technology stacks and security threats placing new and often complex demands on your application portfolio.

Personnel needs are also in flux; Defence must evolve to meet them. However, in-house teams are often already stretched, and reactive support models can’t scale.

Our managed services are designed to provide secure, proactive and adaptive support for the systems your people rely on, whether they’re built by us or not.

We don’t just keep the lights on. Our managed services ensure your systems deliver greater value and return on investment, helping you adapt to changes in policy, technology, cyber threats and user needs.

We manage your new solution or legacy tech stack, helping you reduce costs, freeing up your resources for other priorities.

Accelerating digital transformation in Defence

For over 20 years, we’ve focused on Defence. We share your mission and focus; we understand the pressures you’re under and are ready to partner with you.

Experts in key technology platforms

We are experts in the technology platforms you use every day, including Microsoft, AWS, Google and Palantir. We’re highly capable of working with unique frameworks and accelerators, meaning we can reduce time to value and cut resource and project spend.

We focus on knowledge transfer

We share our knowledge and approaches with your team, helping you become more self-sufficient in the future.

Find us on all key purchasing platforms

We’re easy to do business with, and we’re found on all major CCS and Defence-specific frameworks. Our commercial flexibility is combined with a proven agile approach.

Minimise risk, maximise ROI

We keep digital transformation low-risk and outcome-focused, helping you avoid disruption and demonstrate clear return on investment.

We’re a trusted mission partner for Defence.

Trusted experts, here when you need us. To discuss how we can help, get in touch.

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