Improving diabetes management in the community

4th July 2022

Using capacity and demand data to deliver better, safer care to communities in North Wales

Civica Scheduling (formerly Malinko) is supporting community teams at Betsi Cadwaladr University Health Board to provide safer, more efficient care for diabetes patients.

Diabetes patients require time-specific insulin administration and often have complex needs that take a lot of clinical time to monitor. Civica Scheduling has helped Betsi Cadwaladr to move from a manual, time consuming process to auto-scheduling of visits, reducing the risk of missed visits.

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Key outcomes

Reduced risk of missed insulin visits

Capacity and demand data supports accurate workforce planning

Delivering better, safer care for patients with diabetes.

Tracey Boka,

Betsi Cadwaladr University Health Board

With Civica Scheduling we know where our nurses are and can see future capacity and demand which supports accurate workforce planning.