Free up clinical capacity and prioritise patient care with intelligent scheduling built for NHS community services
Community care is evolving fast and NHS community teams are under growing pressure to do more with less. Rising demand, stretched teams, and disconnected systems often result in missed visits, admin overload, and burnout - impacting both patient care and staff wellbeing.
Civica Scheduling gives your teams the clarity, flexibility and control they need to manage caseloads with confidence.
This cloud-based, clinician-designed healthcare staff scheduling software is designed specifically for NHS and community health care services. It connects clinical skills with patient needs in real time, empowering teams to deliver more efficient, patient-centred care.
Designed to complement your existing electronic patient record (EPR) systems, Civica Scheduling provides live visibility of caseloads, availability, and locations. By simplifying complex coordination across teams, it improves patient safety, boosts productivity, and ensures the right care is delivered in the right place at the right time.
Why choose Civica Scheduling?
Free up time to care
Release thousands of hours of clinical capacity by minimising non-clinical tasks
Reduce clinical risk
Eliminate missed appointments and prioritise high-risk patients with acuity-based planning
Improve patient outcomes
Ensure your patients are seen by the right clinician with the right skills at the right time
Key benefits: Built for modern community health and social care teams
Civica Scheduling empowers NHS community service teams with visibility, speed and flexibility to do what matters most: deliver high-quality care. It helps optimise scheduling, minimise admin, and boost both patient outcomes and team morale. From neighbourhood teams to virtual wards, Civica Scheduling supports the NHS shift to community-first, integrated models.
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Intelligent visit allocation based on clinician skills, location and patient needs
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Acuity-based prioritisation to support clinical decision-making and patient safety
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Real-time dashboards with live insights into caseloads, capacity, and locations
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Rapid response tracking to manage urgent timelines and prevent delays
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Seamless integration with EMIS, SystmOne, and HealthRoster
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Lone worker protection tools for safer field-based delivery
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Mobile access for clinicians to update visits and stay connected on the go
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Smart patient communication via secure SMS and voice alerts for reminders and updates.
Trusted by health and social care leaders
Civica Scheduling is live across all seven NHS Wales Health Boards and multiple English Community Trusts, supporting teams with scalable, secure technology built for the future of community care.
Ready to transform how you schedule care?
Discover how Civica Scheduling can help you deliver better outcomes with less admin, fewer missed visits, and more time to care.
Rachel Dunscombe,
CEO of the NHS Digital Academy,
Visiting Professor at Imperial College London
Civica Scheduling enabled us to safely manage capacity and demand as we move services from bricks and mortar to the community. We have always had flow, state, and rota systems for acute space. Community can now operate with the same transparency and safety as we make these big changes to models of care.
Helping to address staff capacity and patient demand at Bromley Healthcare
Removing manual scheduling from community teams to free up clinicians to focus on patient visits.
Read more
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FAQs
- What is Civica Scheduling Software?
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A cloud-based scheduling software for healthcare professionals that helps manage caseloads, match clinicians to patients, and optimise care delivery.
- How does Civica Scheduling improve service delivery?
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It automates staff scheduling, reduces admin, prioritises by acuity, and integrates with EPRs, so teams can spend more time on care and less on coordination. Civica Scheduling also supports better reporting, real-time coordination, and joined-up working across multi-disciplinary teams.
- What are the key features of this software?
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Intelligent visit allocation based on skills, geography, and acuity
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Real-time dashboards for caseloads and team availability
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Acuity-based scheduling and a built-in rapid response clock
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Seamless integration with EPRs including EMIS and SystmOne
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Lone worker safety features and mobile accessibility
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Smart messaging tools for patient and carer communication.
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- Who can benefit from this software?
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NHS community teams, rapid response services, social care providers, and ICB/ICS partners responsible for out-of-hospital care.
- Is Civica Scheduling cloud-based?
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Yes. Civica Scheduling is a fully cloud-based solution that supports multi-user access, allowing different teams to collaborate in real time from any location.
- Does it support mobile devices?
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Yes. Clinicians can use mobile apps to check schedules, update visits, and stay safe in the field.
- Can it integrate with existing systems?
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Absolutely. It integrates with electronic patient records, including EMIS and SystmOne.
- Is patient data secure?
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Yes. The software meets NHS security standards and includes lone worker protection and consent-driven communication features.
- Can patients schedule appointments themselves?
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Not directly. However, the system enables services to send personalised, automated messages to patients and carers, improving engagement and reducing no-shows.
- What support is available if I need help using the software?
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Civica provides onboarding, training, and dedicated customer support to ensure your teams can use the software with confidence and get the most out of its features.