Nottinghamshire Pension Fund moves to the cloud with Civica UPM

28th May 2024

Nottinghamshire Pension Fund set to transform pension administration for over 155,000 members

  • Nottinghamshire County Council (NCC), the Administering Authority for the Nottinghamshire Pension Fund (NPF), is set to transform pension administration for over 155,000 members and employers via a new cloud software partnership with GovTech leader Civica

  • Civica has futureproofed the Fund’s pensions administration so citizens will ultimately be able to access more and better data

  • The Fund is extending Civica’s Universal Pension Management (UPM) platform in a new seven-year £2.8 million contract.

The Nottinghamshire Pension Fund is continuing with its bold step towards modernising pension administration for its 155,000-plus members and employers with a pioneering cloud software collaboration with Civica, a champion in GovTech solutions.

In a strategic move to revolutionise service delivery, NPF has chosen Civica's Universal Pension Management (UPM) platform to usher in a new era of efficiency and accessibility for pension administration.

With a renewed commitment to excellence, the Council embarks on a seven-year, £2.8 million partnership with Civica to build upon their longstanding relationship. Civica's advanced pension solutions offer intelligent automation, seamlessly handling of routine tasks, and granting stakeholders unprecedented access and visibility.

Councillor Eric Kerry,

Chair of the Nottinghamshire Pension Committee

As a Pension Committee we fully recognise the importance that technology plays in the delivery of our pension administration service. The new contract with Civica provides us with a solid platform to continue to invest in the development and implementation of the Fund’s ongoing digital transformation and new ways of working.

Moreover, with enhanced integration capabilities, the Fund anticipates significant reductions in administrative burdens - allowing for a sharper focus on strategic initiatives.

UPM not only addresses present challenges but also future-proofs pension management through continuous technological advancements, including AI and machine learning.

Sarah Stevenson, Chief Executive Department, Nottinghamshire County Council, said: “Implementing cloud pension administration not only modernises our operations but also ensures secure, scalable, and efficient management of pension schemes. By harnessing the power of UPM’s cloud technology, we can streamline processes, improve data accuracy, and enhance accessibility - ultimately delivering better services to fund members and stakeholders while optimising costs.”

Looking ahead, Civica pledges to enhance member experience further by introducing state-of-the-art products, empowering members and employers with data-driven analytics and tools.

As Nottinghamshire Pension Fund embarks on this transformative journey, Civica stands as a steadfast partner, dedicated to delivering excellence and innovation in pension administration.

Chris Jones,

Pensions Managing Director,


We’re thrilled about our renewed partnership with the Nottinghamshire Pension Fund and Nottinghamshire County Council. This investment reinforces our commitment to providing top-notch services to funds and their members. By embracing cloud technology, the Fund will have access to a tailored, scalable solution, driving innovation and effectiveness in pension administration.