Cookie Policy

1 What are cookies?

Cookies are small text files that are placed on your device when you visit our website. They are used to enable our site to function as well as providing statistical information on how our site is used. We also allow the setting of third party cookies.

2 Types of cookie

Cookies are used for a variety of purposes. The choices you have of whether to accept them or not will depend on the purpose they are used for. Cookies will generally fall into the following categories:

Strictly necessary - these cookies are essential for our site to function. These cookies are exempt from the usual opt-in requirements.

Analytical - these cookies collect statistics on how our website is being used, such as which pages are most visited. They enable us to improve the design and functionality of our site. You have the option of whether to enable these cookies.

Functional - these cookies remember the choices you have made, such as saving your preferred language or region. You have the option of whether to enable these cookies.

Targeting or Advertising - these cookies are used to deliver adverts that are more relevant to you and your interests when you browse the internet. They will often be placed by a third party when you interact with embedded content, such as Youtube and Linkedin videos and links. You have the option of whether to enable these cookies.

As well as the above categories, cookies can be further classified with the below information. These help to determine which domain is setting the cookie and how long it will remain on your device:

Session cookies: These cookies are temporary and are only active whilst your browser session is open. These cookie will be removed when you close your browser.

Persistent cookies: These cookies have expiration dates and will stay on your device for a set period of time. Once this period has elapsed, they will be removed from your device.

First-party: These are cookies set by us directly. Only we can retrieve their data and we don’t share this information with other sites. Although we work with other third-parties to provide these cookies, only we can view the contents.

Third-party: These are cookies that are set by a different domain. We can’t view or collect any information from these types of cookie.

3 Managing cookies

You are able to manage your cookie preferences using the embedded cookie preference tool, which can be found by clicking the   in the bottom left hand corner of the screen.

Alternatively, you can also restrict cookies through the settings in your internet browser. Please note however that disabling certain cookies may affect the functionality of our website. Here’s how you can do this in some of the most common internet browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

You can opt-out of all Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout?hl=en

For further information on how to manage cookies from a variety of different browsers, please visit www.aboutcookies.org. You can also find general information on cookies.

4 Purposes

Strictly Necessary:

These cookies are essential to the operation and security of our website.

Cookie name Provider Purpose Type Expiration
__cfduid CloudFlare Used by the content network, Cloudflare, to identify trusted web traffic and detect malicious users to our site. First party- Persistent 30 days
__epiXSRF Episerver This cookie ensures the integrity and confidentiality of any POST/Submits. First party- Session End of session
CivicaRegionModalCookie Episerver This cookie is used by the ‘CivicaSelectedRegion’ cookie to determine whether the region value is set or not. First party- Persistent 365 days
CivicaSelectedRegion Episerver Sets your region and remembers this on additional visits. First party- Persistent 10 years
ASP.NET_SessionId Episerver Preserves your session state across page requests. First party- Session End of session
TiPMix Episerver This is used for load balancing. First party- Persistent 1 day
x-ms-routing-name Episerver This is used for load balancing. First party- Persistent 1 day
_dc_gtm_UA-# Google Analytics This cookie utilizes Google Tag Manager to load other scripts and code into our pages. First party- Persistent 1 day
.ASPXANONYMOUS Windows Azure This works alongside “ASP.NET_SessionId” and enables us to maintain an anonymous user-id across page requests. First party- Persistent 69 days
AI_buffer Windows Azure Set by Microsoft Application Insights to allow Microsoft to monitor the health and status of the server and website. First party- Session End of session
AI_sentBuffer Windows Azure Set by Microsoft Application Insights to allow Microsoft to monitor the health and status of the server and website. First party- Session End of session
ARRAffinity Episerver Load-balancing cookie to route the request made through a web browser to the same server in any browsing session. First party- Session End of session
CookieControl Civic This remembers the choices you have made about cookies on this website. It will store the preferences you have made. First Party-Persistent 90 days

Analytics & Functional:

These cookies help us to improve the way our website works, as well as personalising it according to your preferences.

Cookie name Provider Purpose Type Expiration
_ga Google Analytics Used to distinguish unique users to our website First party- Persistent 730 days
_gid Google Analytics Used to group the user behavior together for each user. First party- Persistent 1 day
_gat Google Analytics Used to throttle the request rate - limiting the collection of data on high traffic sites. First party- Persistent 10 minutes
_gali Google Analytics Used to determine which links on a page are being accessed First party- Persistent 1 day
_gat_UA-# Google Analytics Used to collect information about how you use the website. First party- Session End of session
Collect Google Analytics Sends data to Google Analytics about your device and behavior. Third party- Session End of session
__utmv Google Analytics Enables us to track your behavior and measure our site performance. Third party- Persistent 52 days
__utma Google Analytics Used to distinguish users and sessions Third party- Persistent 52 days
ai_user Microsoft Insights It collects statistical usage and telemetry information for apps built on the Azure cloud platform First party- Persistent 365 days
ai_session Microsoft Insights Preserves users states across page requests First party- Persistent 30 minutes
lang Twitter Remembers the language you selected for the website Third party- Session End of session
local_storage_support_test Twitter This function allows Twitter to load their site faster by pre-loading certain procedures. Third party- Persistent Persistent
VISITOR_INFO1_LIVE Youtube Estimates your bandwidth on pages with integrated YouTube videos. Third party- Persistent 179 days
p.gif Typekit Keeps track of special fonts used on the website for internal analysis. Third party- Session End of session
YSC YouTube Registers a unique ID to keep statistics of videos from YouTube you have viewed. Third party- Session End of session
yt-remote-cast-installed YouTube Used to regulate the behavior of the integrated YouTube video player. It stores your video player preferences. Third party- Session End of session
yt-remote-connected-devices YouTube Stores the user’s video player preferences for embedded YouTube videos Third party- Persistent Persistent
yt-remote-device-id YouTube Stores the user’s video player preferences for embedded YouTube videos Third party- Persistent Persistent
yt-remote-fast-check-period YouTube Stores the user’s video player preferences for embedded YouTube videos Third party- Session End of session
yt-remote-session-app YouTube Stores the user’s video player preferences for embedded YouTube videos Third party-Session End of session
yt-remote-session-name YouTube Stores the user’s video player preferences for embedded YouTube videos Third party-Session End of session
ELOQUA Eloqua Collects and transfers contact information from web forms to Eloqua databases and is used to trigger automated processes e.g. confirmation emails. First party- Persistent 395 days

Targeting or Advertising

We allow trusted third-parties to place cookies through our website in order to deliver advertising to you on other websites. We may also use some of these cookies to retrieve information from web forms for our own marketing database.

Cookie name Provider Purpose Type Expiration
ELQSTATUS Eloqua Recognises when you visit our website and tracks the pages you visit. We use this information to help improve our website First party- Persistent 395 days
ads/ga-audiences Google AdWords Used in Google AdWords campaigns to re-engage Civica website visitors elsewhere on the web Third party- Session End of session
IDE Google DoubleClick Used by Google DoubleClick to register and report your actions after you view or click on one of the advertiser's adverts. This cookie is set with the purpose of measuring the efficiency of an advert and to present targeted adverts to you. Third party- Persistent 365 days
test_cookie Google DoubleClick Used to check if your browser supports cookies. Third party- Session End of session
APISID Google DoubleClick This is set by Google, and used to build a profile of your interests and show you relevant ads on other sites. Third party- Persistent 52 days
HSID Google DoubleClick Used by Google in combination with SID to verify your account and most recent login time. Third party- Persistent 52 days
SAPISID Google DoubleClick This is set by Google, and used to build a profile of your interests and show you relevant ads on other sites Third party- Persistent 52 days
SID Google DoubleClick This cookie is used by Google in combination with HSID to verify your account and most recent login time. Third party- Persistent 52 days
SSID Google DoubleClick This cookie reports information about your use of our website and any advertising that you may have seen before visiting. Third party- Persistent 52 days
id Google DoubleClick This cookie builds a profile of your interests and shows you relevant ads on other sites. Third party- Persistent 52 days
lidc LinkedIn Used for routing. Used in connection with lissc Third party- Persistent 24 hours
lissc LinkedIn These cookies are set by LinkedIn for tracking the use of embedded services, sign-in with Linkedin, and/or Linkedin follow feature. Third party- Persistent 365 days
bcookie LinkedIn Used by Linkedin for identifying the browser ID and sharing the content of the website via social media. Third party- Persistent 730 days
bscookie LinkedIn Used by LinkedIn for tracking the use of embedded services. Third party- Persistent 730 days
UserMatchHistory LinkedIn Used to track you on multiple websites, in order to present relevant advertisement based on your preferences. Third party- Persistent 30 days
guest_id Twitter This cookie is set by Twitter to identify and track you. Third party- Persistent 52 days
personalization_id Twitter This cookie reports information about how you use the website and any advertising that you may have seen before visiting. Third party- Persistent 511 days
__widgetsettings Twitter Used to track and analyse advertising across the Twitter platform. It personalises your experience and remembers your preferences, such as customizing content and stories, as well as more relevant advertising Third party- Persistent Persistent
i/jot/syndication Twitter These cookies are set by Twitter as a result of the integration of our Twitter feed with our website. Third party- Session End of session
auth_token Twitter Enables Twitter to track your activity from Twitter ads on our website, and also to allow users to share content from our websites. Third party- Persistent 5037 days
remember_checked Twitter Used by Twitter as part of their embedded services. It determines whether you are logged into Twitter during your browser session. Third party- Persistent 1385 days
remember_checked_on Twitter Used by Twitter as part of their embedded services. It determines whether you are logged into twitter during your browser session. Third party- Persistent 1386 days
secure_session Twitter Provides integration with the twitter website (visitor identification). Third party- Persistent 5037 days
twll Twitter To track visitor information and for security authentication. Third party- Persistent 1385 days
GPS YouTube Registers a unique ID on mobile devices to enable tracking based on your geographical GPS location. Third party- Persistent 1 day
dkv YouTube Set by YouTube to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Third party-Session End of session
gt Twitter Used by Twitter to improve its own service, to personalize content and enable additional features for logged-in Twitter users, and to target Twitter ads. Third party-Persistent 2 years