We’re committed to providing first-class customer support
-
Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.
- Community Care Solutions (Carelink)
-
Get support for the Carelink Suite of products including:
- CarelinkPlus
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkCloud
Contact Care Support
- Customer Support Portal
- Training Services & Bookings
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Email: CARESupport@civica.com.au
- Phone: +61 3 5228 3800
- Private Health Insurance Solutions
-
Get support services for Civica Private Health Insurance products including:
- NewHealth PHI
- NewHealth Overseas Visitors Health Cover
- ECFWeb - Hospital Online Eligibility Check
Contact Health Support
- Phone: 1300 582 040
- Health Solutions
-
Get support services for Civica Health products including:
- Civica Experience
- Civica Engage
- Cito
- CostMaster
Contact Health Support
- Phone: 1300 582 040
- Case and Compliant Management (iCasework)
-
Get support services for Civica's iCasework, case and complaint management solution.
Contact iCasework Support
- Phone: 1300 582 040
- Education Solutions (CES)
-
Get support and documentation for Civica Education products including:
- Civica Education Suite
- MAZE
- igloo
- iWise
- Cloud & Managed IT Services
Contact Education Support
- Civica Service Desk - log a support call
- Product Documentation & Release Notes - available on the Civica Education Customer Support website
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Library Solutions (Spydus)
-
Get support services for Spydus and library solutions.
- Civica Service Desk - log a support call
- Phone: +61 3 8676 4415
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Local Government Solutions (Authority and Practical Plus)
-
Get support for Local Government solutions including:
- Authority
- Practical Plus
- Cemetery Management
- Utility Billing
- Cloud & Managed IT Services
Contact Support
- Civica Service Desk - log a support call
- Civica Local Government Customer Support website - for Product Documentation, Release Notes & Community Discussion Forums
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Freight Forwarding Solutions (FreightPac)
-
Get support services for FreightPac.
- Phone: 1300 582 024
Request a call back
Please complete this form to contact Civica.
By clicking 'SUBMIT' I understand and agree to you using my information to respond to my enquiry and to email me further marketing communications from Civica. You can unsubscribe or select your email preferences at any time through our Email Preference Centre.
Privacy – At Civica we take your privacy seriously. We collect data via our web site to operate effectively. We will use the information you provide to respond to your enquiry, and to email you further related marketing communications from Civica.
You can read our full privacy notice here