We’re committed to providing first-class customer support
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Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.
- Community Care Solutions (Carelink)
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Get support for the Carelink Suite of products including:
- CarelinkPlus
- CarelinkAir
- CarelinkGo
- CarelinkConnect
- CarelinkCloud
Contact Care Support
- Private Health Insurance Solutions
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Get support services for Civica Private Health Insurance products including:
- NewHealth PHI
- NewHealth Overseas Visitors Health Cover
- ECFWeb - Hospital Online Eligibility Check
Contact Health Support
- Phone: 1300 582 040
- Health Solutions
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Get support services for Civica Health products including:
- Civica Experience
- Civica Engage
- Cito
- CostMaster
Contact Health Support
- Phone: 1300 582 040
- Case and Compliant Management (iCasework)
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Get support services for Civica's iCasework, case and complaint management solution.
Contact iCasework Support
- Phone: 1300 582 040
- Education Solutions (CES)
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Get support and documentation for Civica Education products including:
- Civica Education Suite
- MAZE
- igloo
- iWise
- Cloud & Managed IT Services
Contact Education Support
- Civica Service Desk - log a support call
- Product Documentation & Release Notes - available on the Civica Education Customer Support website
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Library Solutions (Spydus)
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Get support services for Spydus and library solutions.
- Civica Service Desk - log a support call
- Phone: +61 3 8676 4415
- Civica Service Desk User Guides - instructions on how to use Civica Service Desk and online support portal
- Local Government Solutions (Authority and Practical Plus)
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Get support for Local Government solutions including:
- Authority
- Practical Plus
- Cemetery Management
- Utility Billing
- Cloud & Managed IT Services
Contact Support
- Civica Service Desk - log a support call
- Civica Local Government Customer Support website - for Product Documentation, Release Notes & Community Discussion Forums
- Freight Forwarding Solutions (FreightPac)
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Get support services for FreightPac.
- Phone: 1300 582 024
Request a call back
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