Effective IT Customer Service

We’re committed to providing first-class customer support

Our expert team is on hand to help make sure you get the most from your Civica products or services. You can access a host of valuable resources and information as follows.

Community Care Solutions

Get support for the Carelink Suite of products including:

  1. CarelinkPlus
  2. CarelinkCloud
  3. CarelinkAir
  4. CarelinkGo
  5. CarelinkConnect
  6. CarelinkMobile
  7. CarelinkOnline

Contact Care Support

Private Health Insurance Solutions

Get support services for Civica Private Health Insurance products including:

  1. NewHealth PHI
  2. NewHealth Overseas Visitors Health Cover
  3. ECFWeb - Hospital Online Eligibility Check

Contact Health Support

Health Solutions

Get support services for Civica Health products including:

  1. Civica Experience
  2. Civica Engage
  3. Cito
  4. CostMaster

Contact Health Support

Case and Compliant Management (iCasework)

Get support services for Civica's iCasework, case and complaint management solution.

Contact iCasework Support

Education Solutions

Get support and documentation for Civica Education products including:

  1. Civica Education Suite
  2. Maze
  3. igloo
  4. iWise

Contact Education Support

Library Solutions

Get support services for Spydus and library solutions.

Local Government Solutions (Authority and Practical Plus)

Get support for Local Government solutions including:

  1. Authority and Authority Altitude
  2. Authority BIS
  3. Practical Plus
  4. Mastersuite
  5. Cloud & Managed Services

Contact Support

Freight Forwarding Solutions (FreightPac)

Get support services for FreightPac.