CivicaCollect - Debt Collection and Recovery Software

Empowering organisations with a single view of debt to improve collection rates and safeguard citizens

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Leveraging more than 35 years of industry knowledge and expertise, we offer debt and collection software that supports the entire collection process, from the compliance phase to complete enforcement.

Our "smart" workflows make case management and debt progression more efficient, allowing you to minimize user intervention and maximize your collection rates, saving you time and costs. 

Track case status through the full enforcement and recovery cycle, empowering you to identify and recover debt at the earliest opportunity.

Integration with Civica OPENRevenues and other third party systems, provides you with a quick and easy way to work with high volumes of cases from a number of clients and departments.

Our debt collection and recovery software allows you to track the status of cases throughout the enforcement and recovery cycle, enabling you to identify and recover debt at the earliest opportunity. Integration with Civica OPENRevenues and other third-party systems makes it easy to work with large volumes of cases from multiple clients and departments.

Real-time reporting keeps you and your stakeholders informed of all activity, allowing you to make better decisions regarding resources and process improvements. Our platform provides a single view of all debt associated with the citizen, streamlining information management and consolidating multiple notices to avoid causing additional hardship.

Our workflow engine simplifies visit prioritisation and scheduling, facilitating collaboration between offices, contact centers, and field agent teams. Our suite of leading cloud-based software and services delivers better outcomes for our customers and the people and communities they serve. We offer a digital-first approach that helps you achieve your transformation agenda, from strategy and migration to purpose-built cloud applications.

Our digital self-service portal offers 24/7, multi-channel options that allow citizens to manage their accounts anytime, anywhere via a connected device. Individuals can set up payment plans or direct debits, helping them proactively improve their financial planning.

Our solutions include:

Single View of Debt

Providing a single view of debt and leveraging data analytics, helps your corporate debt team make better decisions and support citizens to better manage a payment plan suited to their circumstances.

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CollectAdmin empowers users to fully customise and optimise system workflows, document production, third party integration, user access and reporting templates. Permission controls ensure that data is fully protected and is only visible to approved users.


CollectVisit provides field agents with a view of case details, anytime, anywhere, via a connected device. Cases can be sorted into various categories and information made instantly available to office staff, ensuring full visibility and enabling more effective communication. 


CollectPortal is our multi-channel, self-service cloud platform designed to help you maximise collection rates and boost business performance.

Intuitive and flexible, our portal enables your customers to pay and manage their accounts anytime, anywhere via a connected device. It reduces direct customer contact and administration through channel shift, enabling your resources to focus on decision-making to help you increase revenue generation and maximise productivity.

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We understand the importance of ensuring your clients and internal stakeholders are kept up to date with their cases. With this self-service portal, you can be confident that they will always have the latest case information available to them.

CollectWeb provides your clients with an intuitive portal to access, navigate and update themselves in real-time, without needing to contact your team for updates. CollectWeb can be configured to provide specific editing and updating rights to nominated client contacts as necessary.

Why choose CivicaCollect - Debt Management Software?

Maximises collection rates

Delivers improved services

Optimises workforce productivity

Jacobs streamlines collections management for 185 local authorities

Britain's largest independently owned civil enforcement agency relies on CivicaCollect to underpin its operations

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Girl browsing searching computer concept

Southwark transforms collections with a single view of debt

An overview of each individual's debts and circumstances drives a more customer-centric approach to collections

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Southwark transforms collections with a single view of debt

Providing collections solutions for ...

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